Pengguna Tetamu
26 Disember 2023
I did not get to stay in this hotel. Upon arrival, I was told that my booking did not show in the Hotel’s system, because they were not informed by trip.com of my booking. Unfortunately, they were also fully booked. It was such a stressful experience. The Tora Hotel staff were very helpful. They were really trying to help. I couldn’t say the same for trip.com costumer’s service. Their Japanese team were informed of the mishap by Tora hotel, and the ones they talked to told them they would give me a call to sort things out. They never did. I was only able to reach them through chat. Not only were their contact hotlines unreachable, but when I begged them to call me while chatting with them, they told me that all the number i gave them were unreachable (my roaming number, my companion’s roaming number, the tora hotel’s staff number), which was a bit odd because they were able to contact me twice days before the trip for my early check-in request. They dangled me for 2 hours, telling me they are trying to look for a hotel for me, but they were not able to do so. I ended up asking me to book my own hotel, and offering a refund and reimbursement for the price difference at least. IT WAS SO STRESSFUL. It was my last day in Tokyo and lost more than 2 hours of my planned day. It was their fault and I ended up fixing their own mistake. They did give me 6000 pesos worth of trip coins, but I don’t think I will ever ever use then because I WILL NEVER BOOK WITH TRIP.COM after this awful experience.
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