Hotel di Roppongi, Tokyo

Ome of the “cheapest “ hotel in Roppongi area. Should’ve checked in at 3pm but turned out that my reservation started one day earlier so the room is ready when I checked in at 9AM

We had an excellent stay in this hotel. Even though there’s some misunderstanding at first but the hotel manager resolved it gracefully. Thank you.

It's a good location close to plenty of restaurants and convenience stores. I slept pretty well every single night especially being on the top floor of the hotel. I really enjoyed the mature lady cleaner who always provided what I needed to keep my room clean despite the language barrier as I had to use Google translate but she always greeted with such politeness and swiftness! What can be improved is the speed of internet connection as it lagged a lot and it was a real struggle to get things done as I work heavily on my laptop for my business. Also the reception service can be friendly and warm as they lacked to be welcoming and unattentive. The service from the cleaner was a big highlight for me as I felt taken care of by her.

Very good location, next to Roppongi subway station. Also have several international restaurants nearby. You get one free coffee per night! 100% recommended for business trip.

Good location, about 8 mins from two different subway stations with different subeay lines. One from north one from west. Hotel room size is quite large by tokyo standard. Has a large shower area with a bathtub as well. Service is good. Help us to collect our luggage delivery.

The Grand Hyatt is a quality hotel in a premium location. Great access to the metro and the best parts of Tokyo. Plenty of food options near by and walkable to Aoyama and Omotosando, the best areas in Tokyo (in my opinion). The hotel is clean, well maintained and managed. The food options are decent, but the breakfast options aren’t great. The club lounge breakfast is below average. It has a strong smell of fish from the Japanese breakfast dishes, and there are no eggs available. I’d look elsewhere for breakfast and wouldn’t put any value in this if that is a consideration to upgrading to club lounge. PROS: Quality rooms with nice wood upgrades and a very nice rainfall shower with strong water pressure. Rooms are a decent size for Tokyo. Service is very professional Location is ideal CONS: Dated rooms. TV’s are from about 1995, and the rooms are probably 10 years past due a remodel. With that said, they are quality rooms which do date better. Club Lounge breakfast isn’t great. No eggs, strong fish smell. Mattresses are hard and older, so not level. Globalist status did zero for me at the hotel. No upgrades, not even a higher floor as requested. Not a place to come if status upgrades are important to you. While I understand that a full hotel means no upgrades, it’s still possible to get a higher floor, which was requested but not granted. Overall I would say for the value this is your best Hyatt option in Tokyo given the service, quality, and location versus price.

Overall this place was just ok. Japan has a high bar for hotels, most of them are going to be good, if not great. This hotel just has a lot of small annoyances that add up and made it my least favorite hotel out of the four I stayed at on this trip. First the good: Good location within walking distance of the two big malls in Roppongi, Tokyo Midtown and Roppongi Hills. Two metro lines stop nearby. The hotel itself is nice but feels slightly dated. There’s a view of Tokyo Tower from most of the rooms but especially higher floors. Overall I liked Roppongi. It seems like a place where real Tokyoites live and work as opposed to the more popular places mobbed by tourists. The bad: The bathrooms. Incredibly small, with absolutely no space between the toilet, bathtub, and sink. I know Tokyo rooms are small but this bathroom is especially bad. Also, the floor in the bathroom is sunken, as in lower than the rest of the room so you have to step down every time you enter. This caught me by surprise more than once. Also the floor felt a bit unstable…kind of like it was made of a plastic layer you stand on above the real floor. At least it was clean. There’s a lot of weird unsafe parts of the room, which is especially a worry with kids. The step down into the bathroom I mentioned. There’s a sharp edge next to the bed on the couch/nightstand that I scratched myself on. There’s a glass table with pointy edges that just feels out of place in the tiny room. The plugs and light switches are right in the middle of the bed headrest which makes them easy for kids to play with and makes it so your charging cables are running across the bed. The elevator is annoying. It ALWAYS stops on the 3rd floor (reception) no matter what. The ground level exit is on the 2nd floor, so you always stop unnecessarily on 3 when either entering or exiting the hotel. The 1st floor is inexplicably the parking area behind the hotel, don’t get caught assuming the first floor is the ground level exit. There’s a real lack of breakfast in the area. The hotel breakfast opens later (7:30?), we never went because it was too late. One day we just gave up and ate breakfast at FamilyMart. Roppongi is not well connected to the rest of Tokyo on the Metro. Most places you want to go are going to require a transfer. Neither of the lines that stop near the hotel go directly to Tokyo station. Both Haneda and Narita require extra transfers. Even Shibuya which is not far away at all requires two trains or a bus. Especially annoying if you have luggage or kids in tow.

The hotel is beautiful and very well located, but I don't think the experience for families is good, they have restrictions for children under 4 years old to enter the pool even if accompanied by their parents. And they forgot a request for sweets in the room to celebrate 9 years of marriage, previously requested the day before by phone.

Loved it great experienced cant go wrong with this hotel.....

Very small room but clean and excellent location. It is not very near Roppongi as the website said. A short taxi ride actually. It is ok for one night business travelers. Bed was clean and hot water was good.