Hotel berhampiran St Luke's Anglican Church, Toowoomba

The staff at reception were very helpful and prompt. The room was comfy. There was only one chair to watch tv, so someone had to sit on the bed. The bed was comfortable. Had dinner at Zack’s. I had a steak which was excellent and my husband had chicken with garlic sauce. He said it was so tender. The bar staff were friendly and knew their drinks. Close to the Empire Theatre.

The carpets badly worn and have a horrible smell the shower glass is filthy caked on soap never cleaned by looks of it....I stayed here with My wife ad a friend who had the misfortune to pay $425 a night 4 star penthouse.This place is old and dated our bedroom light blew out ..the hand rail in the lifts when they work one with broken hand rail was fixed with duct tape to hold it in place..It appears these are all cost cutting efforts at the expense of residents and travellers ..This was also our wedding anniversary few days in Toowoomba to see The Nutcracker.I would not recommend this place to anyone..It's in desperate need of a good clean up and an upgrade the air-conditioning is very loud don't expect a good night's sleep

Overall a very pleasant stay. Had issues with WIFI and logging in and on Friday night in bed around 9.30pm we heard loud music from somewhere. Not sure if from within the hotel or neighbouring restaurants.

Apartments are within walking distance to the city center. Secure parking available. Apartments are large, clean, well equipped and comfortable. Management couldn't do enough to make your stay comfortable. After a night of howling whistling winds and not being able to sleep due to the noise from the wind, management went out of their way to accommodate us and move us to a middle apartment. Nothing seemed to be too much trouble for them. They aimed to please and that's exactly what they did. The apartment has reverse air conditioning so whilst the temperatures dropped to single digits outside, our apartment was toasty warm. TV has all channels and Fox so enough channels to find something to watch at night. Bed rooms are spacious and beds comfortable. Bathroom is equipped beautifully znd the shower bigger than most with a lovely rain head in the shower. Water pressure and temperature is great. Kitchen appliances are great. The microwave doubles also as a regular oven, so cooking a meal is easy. Apartments also have washer and drier in the kitchen do no need for taking half your wardrobe if you are staying for a week or so. Would I recommend Laguna, yes certainly would.

We go to Toowoomba roughly once a month and after trying a few different places we have settled on Quest. The staff are great and all the facilities are perfect for our needs. The rooms are clean, don’t have that “hotel smell” and the beds are comfortable. We always ask for a room overlooking Queens Park which is beautiful.

Reception here is great. We arrived into Toowoomba and caught up with family before checking in. I didn't realise reception closed at 7pm. I received a call asking whta time I was expected and the receptionist explained that as the office closed at 7pm she would organise for our keys to be left in the night safe. That was really great customer service and we appreciated it. Potters, from the website, looks rather up market, but for us the room was dark and cramped. The bed was super comfortable (better than our bed at home) but the pillows were huge and lumpy. The nice thing about the room was that it had a sliding door that opened to a rather unwelcoming outside area. It was nice to be able to get cool, fresh air into the room though. At night the room was really dark and quiet despite having the sliding door and curtains open (there is a fly wire screen door too). We hadn't factored in that the hotel is right beside a child care centre, that during the week (and to a lesser extent Saturday morning) is quite noisy due to the playing children. This noise starts at around 7.30pm and gets louder and louder until around 9am when the children must go inside to play. It's a happy sound but maybe annoying if you wanted to sleep in. Mind you, if we had had the sliding door shut, most of that noise would be blocked. You can get breakfast here, which I have heard good reports about, but the service finishes at 9.30am so look sharp! This is an okay place to stay, but with no real character. We stayed in a ”deluxe king room”. It wasn't especially deluxe but the bed was a king sized one. I liked how quiet and dark the rooms were at night time, but I will probably look elsewhere for our next stay.

Blamed for basin blockage and made to pay $150 in plumbing fees to unblock their well over due blocked up bathroom basin!!! Absolutely disgusted! We are Toowoomba City golf club members, and have stayed at this hotel on several occasion, and have also stayed in this room…bring room 46 on several occasions. Each time upon our stay in this room…we noticed the bathroom basin was draining very slowly, however never reported it until the 30/4/23, after I had a coughing episode which resulted an episode of vomiting into the bathroom basin. We were consequently “blamed” for the basin becoming blocked due to my single episode of vomiting, of which I spent over an hour cleaning up afterwards, and my husband was charged $150 on his credit card to unblock a basin blockage on the drain which was obviously blocked and had accumulated blockage throughout several years of patron usage, combined with the obvious lack of maintenance by the motel staff to upkeep drains as you do in your own home ….up until when we were honest about the drain blocking on up on the 30/4/23. This is disgusting! The treatment of patrons, and regular patrons is even more disgusting! this hotel is in desperate need of major renovations, it is NOT a 4.5 star hotel, the property is NOT maintained regularly, blames their shortcomings on it’s patrons, and worst still..charges them for their own ongoing maintenance costs! Don’t stay here! We are Toowoomba City Club Golf Memvers, and will NEVER stay here again! My husband did the right thing by advising the staff that their basin was blocked…and in return copped a $150 bill for his honesty!

Comfy bed, very convenient location and well priced. Staff were friendly and helpful. I really enjoyed my dinner at the restaurant. It is an older style motel but clean and comfortable with everything you need for a short stay. Will return.