Hotel berhampiran Butterfly Garden, Toronto

I stayed here during the Toronto International Film Festival and I don't ever want to stay anywhere else. The location is ideal; the service is impeccable; the rooms are spacious, well-designed, and spotless; and the food is to die for. Upon check in, I was upgraded to a Junior Suite, which made my weeklong stay all the more comfortable. The bathtub, Japanese toilet, and views were the most impressive part of the room. As I got settled, I texted the front desk for additional hangers, and they arrived almost immediately. We had drinks at the bar that night, which were spot on. Every morning, I stopped by the cafe for a croissant, which was always fresh and delicious. Sleeping was heavenly in the massive bed and the room was always silent. We had breakfast in the Deauville Club on the last day, and I wish I had known about it sooner. I will be setting all my meetings there next year. This is the best kept secret in Toronto and I can't wait to go back.

I can't say enough wonderful things about the Delta Downtown Toronto! We were treated like favoured guests, our every request was handled with professionalism and real concern for our happiness with the quality of our stay, and every staff member was friendly, helpful, knowledgeable, and efficient. The room was spotless and gorgeously appointed; even the bathroom was stunning with a fantastic view of the city. Our only sad point was that the pool closed the weekend we stayed there, for what I presume was emergency maintenance, which was disappointing. I would stay with Delta again for sure; fantastic hotel chain!

Location is perfect, right by city hall and connects the the paths. Rooms were spacious, clean, and updated. Complimentary breakfast was included with our packaged booking which included various items to choose from. The amenities were amazing. The heated swimming pool is half indoor and half outdoor, and the sauna was clean and hot. The gym was amazing and fully functional, one of the best hotel gyms.

Good location and nice king size bed room Just wifi needs to pay and free for Marriott member only I am the Marriott member but during the check out , it charges me wifi fee , after discussion, then it was waived as I am the member , I would suggest to Offer free wifi for hotel customers as this is very common in all other high class hotels

We were happy of the place and the location. We were supposed to give 5 star. But an incident happened when we left. I requested for a cab to bring us to Billy Bishop airport and a lady assisted us well. We were informed that the cab is already outside, we placed all our stuffs in the cab and we sat inside ready to leave. But another guy also requested for a cab right after us. A very accommodating and friendly staff (Indian) helped us bring our luggages outside. (He was really kind, assisted us regardless of our nationality.) But when we were about to leave the guy (White, could be America ) who also asked for a cab webt outside assuming that our cab was his. The front desk (Chinese) asked the other staff (Indian) to ask us out of the cab, the Indian guy explained that we asked for a cab first but the Chinese guy didn't bother to listen. All he wants was for us to get out of the cab, didn't even apologize.

This hotel boasts a fantastic location, conveniently close to public transportation. The rooms are impeccably clean, ensuring a comfortable stay. However, do note that it can get quite busy due to its popularity.

The service of the cleaning and catering staff was very good. However, the front office staff was not very professional. I booked two rooms for my family and me for 7 nights initially and then extended for another 3 nights under another booking. I was confirmed by the receptionist on 2 occasions that I didn't need to check out and could stay in the same room. However, in the evening of the 8th night, we were told that we had not done any checkin for the 2nd booking even though we have got new keys to the 2 rooms that morning. It was such a mess and we had doubts to the security of this hotel. Besides, one of the rooms was smelly and we needed to turn the temperature of the room to around 20 degrees so that the smell was not so obvious.

I’m a big fan of the Canopy brand in general, but I have a hard time loving this particular Canopy. It seems like it’s designed more to look great than to be great. For example, the electric controls next to the bed are unnecessarily complicated— there’s about 9 buttons to control different lights and shades and things, and it isn’t easily usable. You have to hunt through all of them and try to remember the difference between the sconce light and the halo. It’s needlessly complex and that makes it harder to use. There is also a motion-activated night light under the bed, so if you get up in the middle of the night, it shines a light for you, which isn’t great if your partner if sleeping or even if you yourself want to try to go back to sleep. The night light is hyper sensitive, so it activates even if you just lay in bed and dangle your leg down. And there’s no way to disable it. If you don’t want lights going off every time you get out of bed, you have to shove a pillow under the bed to block the motion sensor or cover up the light. I love the filtered water/ice stations (one of my favorite parts about canopy hotels!) but the ones I used here seemed a lot more temperamental than others. You have to hold your water bottle at exactly the perfect angle before water will dispense, but since there’s no instructions, you have to poke around til you figure it out. There’s no little shelf in the shower stall, so if you bring your own toiletries, you have to either put them on the shower floor or balance them on top of the wall-mounted toiletry bottles. I also didn’t love that there’s no door on the bathroom and only frosted glass around the toilet cubicle. The bed was great — very comfy — and the blackout shades were an excellent touch. Very convenient location, close to the subway. And the decor is beautiful, very sleek and bright. It just all feels like it was designed without any context of how a guest will actually interact with all these things.

It was such great over there, the only thing they need to do to work more for room maintenance, the shower room is leaking water to the washroom floor. Thanks

Toilet not flushing properly. Corrected after I raised the problem with staff. Toilet paper roll holder loose. Corrected after I raised the problem with staff. Elevators often very slow. One time it was on service and cleaner asked us to take another elevator. This hotel is slipping due to benign neglect. I only stay there because of location.