Hotel Mesra Haiwan Peliharaan di Townsville

Rooms are dark dated and extremely run down Paint work looks dreadful peel off furniture ie dressing table Chairs in rooms are dirty with black over used areas The room was cleaned but the furnishings Lee the feel of cleanliness down Reception friendly Beds were comfortable As a family we were lucky it was just a one night stop over room’s depressing feel to rooms ..we didn’t pay much therefore get what we paid for I suppose Wouldn’t recommend needs a re-vamp

Stayed overnight for work and paid $240 for a 2 bedroom unit, first impression was that someone had left wet towels somewhere or the carpet had been wet , stale musty smell as soon as i walked in. No Cable TV , not setup for Streaming or casting so was restricted to local TV . AC controllers were old and i could not adjust from Cold to Heat as i could not see the display on the controller , Beds were good , bathrooms and shower were good. Close to restaurants and coffee shops. I am told that this a fairly new complex but it felt old and tired . Probably will not use this Hotel again.

Without being critical, we have to say that it was the wrong choice for our holiday purpose. The hotel is located within the central business area. The location is more suitable for business type travelers, away from more tourist area such as Strand which is closer to the beach. As such the area does not have much of a choice relating to eating, drinking and entertainment. The hotel is located in a four story building. Only floor level 1 and 2 are allocated to the hotel. Majority of the hotels rooms are exposed to either Sturt Street or the Stanley Street. The windows did not appear to be double glazed as some traffic noise was heard in the room. As the traffic level is very low during the night, this noise level was not a major issue. We were first allocated room 205, which had issues with the curtain rail runners. As such the curtains did not close properly. The road side lighting pole was just next to the room and the light itself was next to the room. Together with these issues night time sleep was adversely affected. At our request we were moved to another room 203. This room was much better. Some traffic noise was heard particularly when the vehicles make high acceleration after being stopped at the traffic lights (being at the junction) At level one of the hotel, there is a little common area with a large size refrigerator, microwave, cloth washing machine and a cloth dryer. The cloth washing powder, crockery & cutlery, tea, coffee were also available at this common area. The reception staff and cleaning staff were very friendly and helpful right through our stay.

Absolutely appalled. We booked our apartment months ago. MONTHS. We booked through Wotif and specifically selected a 3 bedroom apartment with 2 queen beds and 2 single beds. NOWHERE on the booking page or in any fine print did it mention the bedding configuration may be different. The day before arrival I received a text message asking me to confirm my name and my bedding “request”. I immediately replied with my name, and made a point of specifying “Bedding REQUIRED: 2 queen 2 single, this is what we booked”. So let’s jump forward to check-in day. First of all, finding this place is not easy. No signs out front to let you know where to turn in, and if you miss the turn in there’s no easy way to turn around and get back to it. Ended up driving around for 10 minutes just trying to get in there to where we thought it might be. When we finally found the place, check-in was a long process with a staff member who was behaving quite unprofessionally and whilst I wouldn’t go so far as to say they made me feel uncomfortable, I can absolutely see how other guests may feel that way. After all the mucking around we were then hit with a $150 deposit on credit card. Absolutely absurd in this day and age. These ridiculous, out-dated policies are deal breakers for people travelling on a budget, which we are, so you can be sure we will not be coming back here purely based on this alone. (Hot tip for others who feel the same way: Rydges nearby will hold only $1 on your card, and Madison Plaza also very close doesn’t hold anything at all. I’m sure there’s plenty of others around too that aren’t stuck in the dark ages). Moving on. IF ONLY those were the sole issues! No such luck. So, we finally get to the apartment, and wouldn’t you know it, the bedding is wrong. Despite booking months in advance, and clarifying very clearly what bedding was required the day before, they still managed to mess it up. 3 queen beds. We are multi-generational family so obviously cannot share beds. After multiple phone calls to reception requesting a trundle bed, being told that they would normally charge for this (and promptly explaining to them that there is no way in h*** we would be paying due to this being THEIR stuff up!!!) and having the staff member mentioned earlier carrying on like an eccentric character on a soap opera telling us that we’re gonna have to come down and help carry it because it’s way too heavy for them, we told them to forget it. The end result was that our youngest (not SO young at 19 years of age) ended up having to sleep on the couch!!! We made it very clear to them that we would be requesting at least a partial refund, to which they replied “we’ll see what we can do”. Once we finally got past the bedding issue, more and more problems started popping up. Firstly, out of 3 bedrooms in this apartment, two had lamps, and only ONE of those lamps had a light bulb in it. So one working lamp in the entire apartment. Another call to reception only to be told that

We completed a 2 night stay 8th-10th February 2023 and it was the absolute worst! We were moved 4x on the same floor within 2hrs or less of checking in. The attitude from the receptionist was unacceptable. Strongly believe after so many moves, an upgrade offer would have been nice. However, the receptionist made us feel as if we were an inconvenience even though it was the hotel’s fault for having faulty air-conditioning. None of the four rooms were getting cold. We were then offered 2 pedestal fans as if we were staying in a back packers accommodation. The receptionist who “helped” us was very rude. We had organised a late check out for 12pm. On the day of checking out, house keeping and the same receptionist with the attitude, kept coming to disturb us in the room alerting us that it was past check out. This kept happening right until 11:40am. Wifi does not work so my husband had to hot spot from his phone to the tv to access Netflix and Fox channels. Only good thing was room service. Our balcony was inaccessible due to rubble and water constantly coming from the construction work on the higher floors. Did notice a chuck of concrete from the balcony edge missing which did not look safe at all. Overall experience has definitely left a bad impression. Upon check out, manager email was requested and formal complaint is being sent. Do appreciate their small token of an apology by discounting room service bill by 20% for the such rudeness and incompetence of housekeeping and that particular receptionist. Customer service is an absolute must for us and this hotel failed miserably. Definitely take your money elsewhere.

We stayed for 7 nights. When booking the receptionist helped us book a room that was quiet, private and had a view. The room was clean and comfortable. The hotel is on top of a small hill close to the start of the 'goat track' up Castle Hill, and a 15 minute walk to the CBD in one direction, the Strand in another, and about 20 minutes to the ferry terminals. There is free parking on site.