Hotel berhampiran Reana Park, Townsville

I was expecting a spa bath like the photos on the internet of it

Start with positives, clean rooms (inside) location right on the beach, wifi works well, communication about our deluxe room not being suitable for booking with pet The negatives paid for a premium ocean room upfront for 4 nights and was assured on phone would be swapped out for a similar standard as had a small dog, what we got was a room straight out of the 80s, a family room with 3 beds no less. When we queried it, was told this is our best option as other rooms were literally just a bed, and much smaller. Ok, we thought not ideal and felt a bit ripped off, but our choice was to travel with our dog so ok work with it. Then the real crap started, our room was right next door to a kitchen of a busy restaurant, the restaurant used external ( I hope temporary ) refrigeration that was you guessed it parked outside our room. On one side of our door old boxes and other restaurant clutter, the other a compressor going off attached to a refrigerated trailer (one of 2). Then the poor staff had to walk past the room window over 80 times (we counted one night) each time 2 doors creaking and slamming to get provisions, this would go on until approx 11:30pm every night. The real fun was renovations in the same restaurant starting with drills at 7am, but it was okay as the mattresses (remember we had 3 beds for us both) kept us awake anyhow, as they were as old as the 80s decor and went some way to keeping a 30-year-old marriage in form, as we rolled towards each others embrace at every opportunity in the pit that I think was the middle. We left a day early tempted to give the room away but figured why share the misery? I wouldn't normally write a review as having worked in tourism and owned tourism businesses, I know it can sometimes be a bit hard to get things right, but having had a chat 3 times felt compelled as they simply couldn't give a shiiiite, offered no partial refund nor even a 10% dinner discount. Citing you used *********** smile bs more smiles, more bs can't do anything *BS did I mention work in tourism Up ya game, I won't even mention how the pool looked compared to marketing photos, makes me laugh too much, if I was so sleep deprived I would bother to upload photos.

Well located hotel on the beachfront though a bit of a walk to the city centre (The Strand has lots of places to eat so this is not a major issue). The pool was large enough and clean. The whole place would benefit greatly from a refresh - paint, furniture, settings etc. in my opinion this could give it a 4 star rating but due to this I only rate this with 3 stars. Staff were efficient if not exactly friendly. Beds pretty soft (which kills my back).

Great motel friendly staff great location value for money

Really amazing stay, enjoyed using the facilities (especially the gym! The only thing about the gym is that for the weight section there isn’t any type of mirror to see yourself, but overall was amazing). Also, loved the tv, and being able to look up and listen to our own type of stuff, really cool. Would definitely come here again, no doubt! Thank you Palmer!

Staff were very friendly and hotel is in a great location. These aspects will put me off booking here again though: 1. Air con was not functioning properly and it was very hot and humid 2. Shower pressure was terrible 3. I asked for an early morning wake up call which I did not receive 4. Only available breakfast is the $27 buffet plus $5 coffee

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