Pengguna Tetamu
31 Januari 2023
Horrible experience at this camping at the lake in Bracciano, loud beachclub music at night from over the lake, dirty shower facilities and especially the uncooperativeness of the owner, Valentina were very bad. Upon arrival, the reception asked us to prepay our stay at the camping and assigned us at a random pitch near the lakeside. After the first night the phoned us with the request if we could please move our tent, because they mistakenly put us at the only pitch (!) that was reserved by another couple. Upon our return that night to the campingsite, we found out the other couple had, upon the directions of the staff, already placed a tent at our pitch so all our privacy was gone. The next day I stepped into the reception to come to an agreement of term upon which we were to depart, because we had already paid 160 euros for 5 days. After a long discussion the owner had promised us to refund us 60 euros for our early departure and to vacate the pitch for the other couple. Currently, after almost two months, a dozen phonecalls and multiple e-mails I still have not received the refund that was promised to us. Never to return here again. Hope you think once more before going here
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