Hotel berhampiran Mack Brewery, Tromso

Easy to locate and walking distance from bus stop and supermarket. Got to do self check in on ipad and mine keep having error. The hotel guy at counter helped me with check in and want to charge me for the hotel room which I had already paid via Trip app. Pls be careful if you're doing manual check in with the hotel staff. Decent size for 2pax but opening 2 luggages was quite an issue because of limited floor space.

Great location in the middle of the town - but hotel - our room at least (room no. 303) - was overdue for a refurbishing - small, dark and uninviting , especially the bathroom - fiber duvet and pillow of poor quality. Cleanliness in the room was as good as can be expected for a run down room - but the public areas could definitely use a good clean down - not up to the standard that we have experienced in other Scandic Hotels. The hotel was fully booked, so change of rooms was not possible. The staff came across as inexperienced and the hotel felt understaffed. Good breakfast as usual - but crowded and insufficient seating. All in all this stay was a disappointment - and not close to being money’s worth. If we hadn’t prepaid our stay - we would have looked for a different place to stay.

一行三人在這酒店住了5天4晚的家庭房,入住時訂單出現了小狀況,多謝Trip.com的即時客服及售後安排,令此次行程特別完美! 在住宿期間亦特別鳴謝Clarion the Edge Tromso 大堂客服Obah耐心及詳盡解答我們的多項旅遊行程及車務查詢。Obah 和 Johannes 兩人為我們提供了非常好及專業的服務態度,當我們遇到問題時立刻幫忙,還親力親為跟我們上房協助打開sofa bed及修復保險箱的房務工作。酒店房明亮清潔,每天打掃,也會換毛巾服務非常好,每天早餐豐富,酒店晚餐都很好吃,Andres服務都很周到！五星推薦！

What I liked - the location, the staff, comfortable bed, breakfast. What could be improved - add espresso/cappuccino machine and pastries , there was a sign in the room saying the room is cleaned on Tuesday, but nobody came to empty at least the garbage (there is only 1 small bin in the bathroom). The rooms are not sound proof, so noise is coming both from the street and from the corridor, so bring an ear plugs.

The breakfast was great, there was absolutely nothing missing and left nothing to be desired. The location right in the city center was also perfect. The bathroom was good, especially the shower was great! The lobby and breakfast room are attractively furnished. We had booked a family room (up to 4 people) for 3 adults. The room was much, much too small for this! There was only one space for suitcases and no storage for packing and unpacking. As the suitcases were very dirty due to the winter weather, it was out of the question to put them on the bed. There were no closets, shelves or anything like that, just a coat rack. There were not enough hooks in the bathroom. There was also no safe. It would be nice if there was a shoe shine machine in the house, absolutely essential in muddy weather. Also, the carpeting in the hallways is very run down.

In the city centre and walking distance to main attractions. Location is also close to most meeting points for the tours. Price is reasonable, and my room has an amazing view of the harbour.

My wife and I arrived the early morning of Monday, June 10th. We had just arrived after our NCL cruise, and were hoping to drop off our luggage until check in time. Upon arrival it was freaking busy, with numerous cruise ship people both coming, and heading out. With that, we were greeted right away, and offered a meeting room to store our luggage until check in. Everyone we met at the hotel, from the front desk workers, to the numerous women working in the dining room area, were wonderful. We came back sometime after 3pm, and our room was still not ready. No big deal, as we then checked out more of Tromso, and had dinner. We were eventually checked in. Our room was clean and comfortable. It looked good and it smelled good. The beds were comfortable. Everything worked well. The shower door setup was something of a mess. You would have water all over the bathroom floor unless you limited the water flow, and made sure the shower head was more in a certain direction. After the learning curve we were able to somewhat control the size of the water on the floor. The room faced the back of the building, right against an office building. If you were not careful you could give some of the office workers quite a show. The beds were comfy. And the star of the show was the complimentary breakfast, afternoon cake and coffee, and the complimentary dinner. The breakfast was very yummy, with lots of choices, both hot and cold items. Along with coffee and juices. The afternoon coffee had some very yummy cakes. And the dinner was super good, and varied each night. All the meals seemed like there was some serious thought and effort to the spread. The dinner was a very pleasant surprise. Each day they posted the dinner menu. The hotel is right downtown, close to everything. So convenient. We had a wonderful stay. We would absolutely stay again.

+ Great location + Fantastic Breakfast + Lovely harbour view and while it was down to luck, we enjoyed the northern lights from the comforts of our room. - Restaurant was really busy. No system in the morning and the staff hanging around are mostly there to clean up the used dishes. There should be a queue system when the restaurant is full. Additionally, night time service seems to be overwhelmed with tour (cruise?) group and conference guests, which is understandable especially if you don’t have a reservation. But staffers should inform diners if it would take more than an hour to serve the food. - Reception not always the friendliest, though they do try to be helpful.

I requested for sea view but upon check in I was given a room facing a dark alley it’s horrible it’s my first time to Tromso. I went back to reception and paid a fee to upgrade to sea view room number 513. This room was breathtaking I enjoyed the night and morning view so much. A bit noisy coming from passerby due to the slippery walkway in front of hotel. The Pust access is located right in front of hotel. Hotel serves tea time and dinner as well.

Stayed for 2 nights! The room was cosy, and cute. The bed was really hard though, but the pillows were thick and soft! It was tidy and clean, and the bathroom was great with good pressure in the shower! The rooms had a TV with chromecast! Also the lights in the room were easy to control :) The hotel is really close to airport and traffic, but it's well isolated so we didn't get bothered by the noise of the traffic. As mentioned the hotel is close to ”jekta”, just a few minutes walk. And it's not a long drive if you prefer to bathe at ”Tromsø badet” It's easy to get there by car, but if you don't like driving there is a bus stop for route 28 right beside the hotel which makes it easier to travel to the mainland and back. Reception, bar and breakfast is at the top floor, with lot of room to he social or just enjoy the sight alone. They also had board games you could use! The only REALLY minus of our stay were that the service were a bit slow. We asked for help with the TV several times without luck. But I am not to mad about it due to few personel and high workload while we were there. (And the personel were really nice and polite) The hotel may wanna make an easier note that breakfast is NOT included in the room (as they traditionally are in tromsoe). And also how much breakfast cost! On your website it only says when breakfast is served (and that it's free until March 2024, which it were not). We were informed in the morning breakfast was 199 NOK per person, luckily with shopping center close by, and food market breakfast is easy to acquire. To sum it up: will stay at the hotel next time as well!