Hotel berhampiran MS Polstjerna, Tromso

Easy to locate and walking distance from bus stop and supermarket. Got to do self check in on ipad and mine keep having error. The hotel guy at counter helped me with check in and want to charge me for the hotel room which I had already paid via Trip app. Pls be careful if you're doing manual check in with the hotel staff. Decent size for 2pax but opening 2 luggages was quite an issue because of limited floor space.

Breakfast is good. The location is good but not the best. The WiFi connection keeps failing after some minutes.

Great location in the middle of the town - but hotel - our room at least (room no. 303) - was overdue for a refurbishing - small, dark and uninviting , especially the bathroom - fiber duvet and pillow of poor quality. Cleanliness in the room was as good as can be expected for a run down room - but the public areas could definitely use a good clean down - not up to the standard that we have experienced in other Scandic Hotels. The hotel was fully booked, so change of rooms was not possible. The staff came across as inexperienced and the hotel felt understaffed. Good breakfast as usual - but crowded and insufficient seating. All in all this stay was a disappointment - and not close to being money’s worth. If we hadn’t prepaid our stay - we would have looked for a different place to stay.

The place is really great, just at the centre of Tromsø, next to the beautiful port and the bus centre; the restaurants next to the hotel are amazing as well. My breakfast was included, and I really enjoyed the breakfast, lots of choice with great flavors! Strongly recommended!!!

Great location in the middle of the city with all the facilities nearby. Very good breakfast. The room was a bit smaller than we were expecting but very good shower.

Location was by the harbour and really in downtown Tromso - walking distance to many restaurants and shops. Also where many tours have their pick up - so it's really convenient. Check-in staff was really polite and helpful - appreciate that. Room was also very clean and well maintained - though the toilet felt slightly dated. Overall, highly recommend.

The location is definitely great for those activities pick up and drop off location, just 1-5 mins walk, the room size is decent for 3 big suitcases, the view is amazing like a picture with big window with very basic amenities like towels & tissues. The reception normally only 1 person so he/she is always busy during Easter holidays, not sure about the normal days. The breakfast is okay with typical western foods and please do not expect it has the Asian food breakfast selection lol, as it seems like those Asian people get used to the Chinese/ Asian food base and expecting more to fit in their appetizers like my hubby hahaha. They offer the pack to go breakfast for your early morning flight upon request, it has 1 big rough bread cheese & ham sandwich, 1 pear + 1 box of orange juice, remember to drink up the OJ before you pass the security check, otherwise they will help you to throw it away! ;)

My wife and I arrived the early morning of Monday, June 10th. We had just arrived after our NCL cruise, and were hoping to drop off our luggage until check in time. Upon arrival it was freaking busy, with numerous cruise ship people both coming, and heading out. With that, we were greeted right away, and offered a meeting room to store our luggage until check in. Everyone we met at the hotel, from the front desk workers, to the numerous women working in the dining room area, were wonderful. We came back sometime after 3pm, and our room was still not ready. No big deal, as we then checked out more of Tromso, and had dinner. We were eventually checked in. Our room was clean and comfortable. It looked good and it smelled good. The beds were comfortable. Everything worked well. The shower door setup was something of a mess. You would have water all over the bathroom floor unless you limited the water flow, and made sure the shower head was more in a certain direction. After the learning curve we were able to somewhat control the size of the water on the floor. The room faced the back of the building, right against an office building. If you were not careful you could give some of the office workers quite a show. The beds were comfy. And the star of the show was the complimentary breakfast, afternoon cake and coffee, and the complimentary dinner. The breakfast was very yummy, with lots of choices, both hot and cold items. Along with coffee and juices. The afternoon coffee had some very yummy cakes. And the dinner was super good, and varied each night. All the meals seemed like there was some serious thought and effort to the spread. The dinner was a very pleasant surprise. Each day they posted the dinner menu. The hotel is right downtown, close to everything. So convenient. We had a wonderful stay. We would absolutely stay again.

Hotel ist super direkt am Hafen gelegen und drinnen sehr ordentlich und sauber - nur von außen sieht es etwas abgenutzt und dreckig (Möwenkot) aus. Es gibt Kaffee und Tee sowie Wasser den ganzen Tag und Verpflegung (Kuchen und sehr gutes Abendessen) inklusive. Wir würden jederzeit wiederkommen!

Stayed for 2 nights! The room was cosy, and cute. The bed was really hard though, but the pillows were thick and soft! It was tidy and clean, and the bathroom was great with good pressure in the shower! The rooms had a TV with chromecast! Also the lights in the room were easy to control :) The hotel is really close to airport and traffic, but it's well isolated so we didn't get bothered by the noise of the traffic. As mentioned the hotel is close to ”jekta”, just a few minutes walk. And it's not a long drive if you prefer to bathe at ”Tromsø badet” It's easy to get there by car, but if you don't like driving there is a bus stop for route 28 right beside the hotel which makes it easier to travel to the mainland and back. Reception, bar and breakfast is at the top floor, with lot of room to he social or just enjoy the sight alone. They also had board games you could use! The only REALLY minus of our stay were that the service were a bit slow. We asked for help with the TV several times without luck. But I am not to mad about it due to few personel and high workload while we were there. (And the personel were really nice and polite) The hotel may wanna make an easier note that breakfast is NOT included in the room (as they traditionally are in tromsoe). And also how much breakfast cost! On your website it only says when breakfast is served (and that it's free until March 2024, which it were not). We were informed in the morning breakfast was 199 NOK per person, luckily with shopping center close by, and food market breakfast is easy to acquire. To sum it up: will stay at the hotel next time as well!