Hotel berhampiran Svarthammarn Grotter, Tromso

I didn’t read my email. They sent an email after 8pm informing us our key details as we check in at 11:15pm. Everything is so good, key pick up, drive to room and park beside our cabin. U can view stars from the room ceiling window. There’s a balcony with table and chairs, view of snowy mountains, damn beautiful. We drove out at night away 20mins from cabin and found our fist northern lights at 1:20am super excited!!! This lodge is fantastic we will back to stay if we come back to Tromso.

The place is really great, just at the centre of Tromsø, next to the beautiful port and the bus centre; the restaurants next to the hotel are amazing as well. My breakfast was included, and I really enjoyed the breakfast, lots of choice with great flavors! Strongly recommended!!!

Location was by the harbour and really in downtown Tromso - walking distance to many restaurants and shops. Also where many tours have their pick up - so it's really convenient. Check-in staff was really polite and helpful - appreciate that. Room was also very clean and well maintained - though the toilet felt slightly dated. Overall, highly recommend.

Easy to locate and walking distance from bus stop and supermarket. Got to do self check in on ipad and mine keep having error. The hotel guy at counter helped me with check in and want to charge me for the hotel room which I had already paid via Trip app. Pls be careful if you're doing manual check in with the hotel staff. Decent size for 2pax but opening 2 luggages was quite an issue because of limited floor space.

Great location in the middle of the town - but hotel - our room at least (room no. 303) - was overdue for a refurbishing - small, dark and uninviting , especially the bathroom - fiber duvet and pillow of poor quality. Cleanliness in the room was as good as can be expected for a run down room - but the public areas could definitely use a good clean down - not up to the standard that we have experienced in other Scandic Hotels. The hotel was fully booked, so change of rooms was not possible. The staff came across as inexperienced and the hotel felt understaffed. Good breakfast as usual - but crowded and insufficient seating. All in all this stay was a disappointment - and not close to being money’s worth. If we hadn’t prepaid our stay - we would have looked for a different place to stay.

Location very convenient airport bus is nearby. Hotel staff are very friendly and helpful supermarket is nearby. Breakfast are very good many variety.

Great location in the middle of the city with all the facilities nearby. Very good breakfast. The room was a bit smaller than we were expecting but very good shower.

We didn’t stay at the Ami Hotel, but booked an intimate trip for 5, to hunt for the Aurora. Pick up and drop off either outside the Ami Hotel. On arrival at the hotel we were given warm clothing and boots. Our driver and guide, Sarah, was great, originally from Wales, she was very knowledgeable and told us interesting tales of Norwegian folklore, talked about the different locations that she’d travelled to for great views of the ‘lights’. She was very friendly, and brought fold up chairs to have hot drinks, sausages to toast around a firepit and also doughnuts. Sarah drove us to a few spots and saw the wonder of the ‘Northern Lights’. She also took photos of our group which were great. I would definitely recommend this tour.

Stayed for 2 nights! The room was cosy, and cute. The bed was really hard though, but the pillows were thick and soft! It was tidy and clean, and the bathroom was great with good pressure in the shower! The rooms had a TV with chromecast! Also the lights in the room were easy to control :) The hotel is really close to airport and traffic, but it's well isolated so we didn't get bothered by the noise of the traffic. As mentioned the hotel is close to ”jekta”, just a few minutes walk. And it's not a long drive if you prefer to bathe at ”Tromsø badet” It's easy to get there by car, but if you don't like driving there is a bus stop for route 28 right beside the hotel which makes it easier to travel to the mainland and back. Reception, bar and breakfast is at the top floor, with lot of room to he social or just enjoy the sight alone. They also had board games you could use! The only REALLY minus of our stay were that the service were a bit slow. We asked for help with the TV several times without luck. But I am not to mad about it due to few personel and high workload while we were there. (And the personel were really nice and polite) The hotel may wanna make an easier note that breakfast is NOT included in the room (as they traditionally are in tromsoe). And also how much breakfast cost! On your website it only says when breakfast is served (and that it's free until March 2024, which it were not). We were informed in the morning breakfast was 199 NOK per person, luckily with shopping center close by, and food market breakfast is easy to acquire. To sum it up: will stay at the hotel next time as well!

Wouldn’t recommend, as many have written Staff are very unfriendly (blond lady from reception) and don’t want to talk to you or help. Christian, the receptionist we talked to, he didn’t even want to get up from his chair in the office behind the reception, he told his colleague from the bar to talk to us, once he did he come, since she couldn’t answer our questions he seemed so annoyed. Sauna is currently not working, we didn’t see that before booking. The Blond Lady from the reception told us sauna seems to be working, one hour later it was not working again. We booked especially because of the great sauna recommendations. We asked if instead we could use the jacuzzi for a short time, Staff said sure for 500nok which is nearly 50€. We asked if we could then book the extra bathhouse (inside is also a Sauna) they said no its all booked. Our room is right beside the bathhouse and still nobody has entered for an hour. If the Sauna is not working why not let guests who pay a high room price use that sauna for the downtime. So disappointing after staying in an amazing place in Senja before and having the friendliest Staff! Only thing nice is it is clean and the views.