Pengguna Tetamu
17 Jun 2024
The room was advertised as 35m2 with “luxurious touches”, bathrobe & slippers. What we got was 23m2, plastic (children’s) cup, mosquitoes, no robe or slippers, and weak hairdryer than struggled to dry fine hair in less than 20 minutes, and woken in the night to dog fights in the car park next door. The staff at the Mystik hotel were very nice. Shortly after check in (hours), we wrote to the Newmark head office expressing our disappointment at the misleading advertising, (and received an automatic out of office reply), but to date ( a week later) we have not received a response to our concerns. During breakfast we saw birds pecking at leftover food (pastries) in the basket and alerted the senior male staff member, but then observed the basket of pastries delivered to another table.
Terjemah