Premier Inn Trowbridge

5/5 had a fantastic stay from the minute we booked in. We were greeted by Kayleigh, such a welcoming friendly young lady so professional with a bubbly personality, We met kayleigh again when we went for our meal spoke to shiella too, we have food preferences which were catered for by Jess. Everyone of the staff were helpful friendly and a pleasure to meet. The following morning we were greeted by a lovely man for breakfast (so sorry I didn't catch his name) we will definitely come back here,

Great breakfast! When we arrived there were no free tables but we waited on comfortable sofas with a coffee. Plenty of choice on the menu. The entire staff were really friendly and efficient, restocking, clearing and cleaning without ever needing to be asked. Will certainly be returning.

It was a large clean room with useful extras like a hairdryer, spare towels, writing desk - and even a chaise lounge. The staff were lovely. My main issue was the sealed windows in the room and resulting unpleasant musty smell. I had to rely on the aircon / heater to refresh the air. The basic WiFi was ok but buffering at times. A few more vegan options on the menu would be an improvement. Overall though, a reasonable, if pricey, hotel in a great central location.

No staff on arrival, I just tapped in my registration so I hope that worked and I don't get a parking fine... Pretty standard family room, double bed on small side and felt like the springs had gone - not a great night's sleep. WiFi slow as is generally the case in Premier Inns unless you upgrade to the faster service. Had to go out at 10PM to ask for the a/c to be switched on as the controls in the room were not doing anything. Breakfast was fine. So - a pretty standard Premier Inn experience generally, some good bits, some less good bits.

Just wanted to say a big thank you to the team. My son left his teddy in the room and was very upset when he discovered he hadn't packed him. He had become unwell as we got home and he would normally have his teddy with him in these instances. The team where extremely accommodating, and searched for Charley Bear. Once found, they informed us that they would send him first class so that he could be reunited with my son. They also sent a lovely card and some sweets. This was truly amazing and we are extremely thankful to the efforts of the team. Have a wonderful Christmas.

Solo traveller wanted to stay in Bath but average room price was over £130 (not including breakfast) to much for me on my own so Stayed for one night in Trowbridge and got the train to Bath, staff were very friendly, easy check in and out, Room was clean and tidy, paid £10 for all you can eat Breakfast, cooked food was ok although Mushrooms were a bit Rubbery and a short wait for the Toasters but overall it was value for money - the staff at breakfast organised the diners very well and kept the buffet full, they were extremely happy and helpful