Premier Inn Trowbridge

Just wanted to say a big thank you to the team. My son left his teddy in the room and was very upset when he discovered he hadn't packed him. He had become unwell as we got home and he would normally have his teddy with him in these instances. The team where extremely accommodating, and searched for Charley Bear. Once found, they informed us that they would send him first class so that he could be reunited with my son. They also sent a lovely card and some sweets. This was truly amazing and we are extremely thankful to the efforts of the team. Have a wonderful Christmas.

Solo traveller wanted to stay in Bath but average room price was over £130 (not including breakfast) to much for me on my own so Stayed for one night in Trowbridge and got the train to Bath, staff were very friendly, easy check in and out, Room was clean and tidy, paid £10 for all you can eat Breakfast, cooked food was ok although Mushrooms were a bit Rubbery and a short wait for the Toasters but overall it was value for money - the staff at breakfast organised the diners very well and kept the buffet full, they were extremely happy and helpful

This is the first time I have ever written a review as I feel it will save a lot of people a lot of money. We stayed at this premier inn for 2 nights and the standard was ok, our room wasn’t that clean, there was tooth paste over the vanity shelf and up the side of the wardrobe and also our bathroom bin hadn’t been emptied, however the staff were very helpful and friendly and the breakfast was really nice with everything available. The main reason I’m writing this though is the parking situation, you can use the car park between 5pm and 9am for free but then you have to get a ticket from the machine in the car park for 3 hours of free parking taking you to 12pm. We followed all the parking rules, we didn’t park until after 5 and got our 3hours of free parking between 9am and 12pm and we were out of the car park before 12pm. But this morning I have received 2 parking fines for £60 each! Luckily we kept our tickets that we got from the machine and my husband also had taken a photo of the notice board with the parking regulations on. I will of course appeal as I have the evidence to do so, but how many people will keep their tickets in the car for 2 weeks or remember what the parking notice said. I’m sure this is a great money making scheme for the car park owners. Premier Inn, please warn your guests to keep all their tickets to avoid costly fines.

Having to stay away from home for about 4 months due to work, all the staff have been brilliant and really helpful, especially Jimmy who goes above to make sure you are having a good stay, only 4 more weeks to go but we will be staying no where else.

The pillow and mattress were comfy. WiFi was available for free. Easy parking and plenty of restaurants nearby the hotel. Overall, the location close to the public park where you can jog in the morning and walking distance to the Trowbridge historical town.

Rooms are very outdated, & definitely need a refurb. WiFi is an absolute nightmare, they had to move us 3 times to a room where the WiFi actually did work. Staff are lovely & very helpful. Didn’t have breakfast or use the restaurant, this time.