Hotel berhampiran Grooms Beach, True Blue

The property was nice and clean. Wonderful view from the property although must be fit to climb the hill. For the kitchen area I would recommend that some shelves be made over the fridge to a commode the microwave, plate and some space to do make a sandwich. The drains outside the property by the road, had a stench, so that needs to be looked into. But I would come again. All the staff I met were very friendly and help full. And I would recommend to all my friends and families. Continue the good works.

We stayed here a week, and have been so bitterly disappointed. It’s got the Radisson name but that’s it. Dirty rooms , we didn’t even have a duvet cover on our bed. No towels available for 2 hours after we checked in. Even though we checked in at around 5pm. Not great if you’ve had a 12+ hour flight and just want a shower on arrival. Only decaf coffee in paper cups in the rooms too which sucks if you love a coffee in the morning. The pool has loads of holes, I cut my foot on one. The bar pool is falling apart. Neglected. Breakfast is the same thing every day and there is one server for everyone so you have to line up and wait which is quite annoying. Not sure why guests can’t just dish up themselves. However, wait staff outside were really lovely and pleasant. Extremely rude staff and terribly slow service at bar and restaurants. One of the bar staff looked really annoyed and uninterested when we tried to order anything. No security, so there is loads of people coming off the beach and shouting at you while you’re eating or “relaxing”. We went to other hotels on this beach and it doesn’t happen - apparently Radisson is a hot spot as the security is so lax. We saw many people being sworn at etc. security sit in an office on their phones all day. We did speak to management but they were more interested in what was happening on their phones. We saw customers being shouted at by bar staff as well. Basically all the things people have written on reviews that they say they’re going to fix. They don’t. Really sad we wasted our time and money here. Staff and management need better training in manners and customer service. They might apologise but that won’t get your time or money back