Lihat hotel dengan penarafan 3-Bintang kami di Tsumeb untuk keselesaan dan kemudahan yang terbaik

Terokai Ulasan Tetamu Hotel di Tsumeb

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Kupferquelle Resort
4.1/548 Ulasan
Despite initial promise, Kupferquelle's management left us deeply disappointed by reneging on a promised refund for a medically necessary cancellation, showing a lack of professionalism and empathy. In more detail, de stayed at many hotels and resorts across Africa during our multi-month overland trip, so we were excited to recharge at Kupferquelle, which had good reviews and appeared to be a professional, welcoming establishment. We chose it especially for my wife, who had experienced a small accident, making it difficult for her to walk, and as I also needed easy access to medical support. However, upon arrival, we discovered that our booked room was located over 200 meters from the main facilities, including the restaurant. Given our medical situation, this was impractical. We explained this to the reception team, who initially were very understanding and agreed to cancel our booking without penalty and assured us we would receive a full refund. Relieved, we arranged an alternative stay elsewhere. Unfortunately, this is where things took a disappointing turn. Despite filling out forms and exchanging a dozen emails over several months, we had to repeatedly follow up, only to finally be informed by management—four months later—that refunds were against their policy. This was a complete reversal of what we were promised. While the reception staff was friendly and helpful, we feel the management handled this situation unprofessionally. The lack of transparency and prolonged delay in communication were frustrating, especially given Kupferquelle’s reputation for high-quality service. We had expected better customer care, especially considering the medical nature of our request. We hope this review helps future travelers to be mindful of not only the amenities and photos but also the quality of service and responsiveness of management. We would advise other travelers to consider how customer satisfaction and empathy are prioritized, especially in unforeseen circumstances.

Frequently Asked Questions

  • Apakah hotel 3 bintang yang popular di Tsumeb?

    Sama ada anda pergi ke Tsumeb untuk perjalanan perniagaan atau pelancongan, Tsumeb Guesthouse Kamho , Villa Africa Guesthouse dan Kupferquelle Resort merupakan hotel-hotel pilihan.

  • Berapakan kadar purata untuk hotel 3 bintang di Tsumeb?

    Bagi hotel 3 bintang di Tsumeb, harga purata pada hari bekerja ialah RM 381, dan harga purata pada hujung minggu (Jumaat–Sabtu) ialah RM 376.

  • Apakah hotel 3 bintang di Tsumeb yang menyediakan kolam renang?

    Terdapat banyak hotel 3 bintang di Tsumeb dengan kolam renang. Kupferquelle Resort amat popular.

  • Apakah hotel 3 bintang di Tsumeb yang menyediakan kemudahan kecergasan?

    Kupferquelle Resort menyediakan kemudahan kecergasan. Penuhi keperluan kecergasan anda walaupun sedang melancong!

  • Apakah hotel 3 bintang di Tsumeb yang ada bar?

    Bagi hotel 3 bintang di Tsumeb dengan bar, Tsumeb Guesthouse Kamho , Villa Africa Guesthouse dan Kupferquelle Resort amat popular.

  • Apakah hotel 3 bintang di Tsumeb yang menyediakan sarapan pagi?

    Tsumeb Guesthouse Kamho dan Villa Africa Guesthouse menyediakan sarapan pagi yang enak. Mulakan hari anda dengan sarapan pagi berkualiti tinggi!

  • Apakah hotel 3 bintang di Tsumeb yang menawarkan khidmat spa?

    Ingin bersantai dengan rawatan spa? Antara hotel 3 bintang di Tsumeb, Kupferquelle Resort amat popular.

  • Apakah hotel 3 bintang di Tsumeb yang menyediakan khidmat angkut lapangan terbang?

    Tidak biasa dengan Tsumeb? Villa Africa Guesthouse menyediakan khidmat angkut lapangan terbang.

  • Apakah hotel 3 bintang di Tsumeb yang menyediakan Wi-Fi percuma?

    Sambungan Internet menjadi suatu keperluan dalam perjalanan. Tsumeb Guesthouse Kamho, Villa Africa Guesthouse dan Tsumeb Park Self Catering Suites ialah hotel popular dengan Wi-Fi percuma.

  • Apakah tawaran yang tersedia untuk hotel 3 bintang di Tsumeb?

    Trip.com menyediakan pelbagai promosi dan diskaun untuk hotel 3 bintang. Anda boleh semak halaman promosi untuk melihat promosi yang tersedia pada Trip.com.

Maklumat Perjalanan Tempatan

Harga TertinggiRM 1,187
Harga TerendahRM 102
Bilangan Ulasan74
Bilangan Hotel12
Harga Purata (Hari Bekerja)RM 381
Harga Purata (Hujung Minggu)RM 376