Hotel berhampiran Casa de la Cultura de Tulum, Tulum

We stayed 4 nights and had a great stay. The rooms and especially the pool look exactly like the pictures and are stunning. Our stay was quiet in terms of other guests as the hotel is not 100% up and running yet (no in-house restaurant and gym but were offered to use the facilities of the neighboring hotel) which we loved as we had the huge pool all to ourselves :-). You should be aware that the area around the hotel (Aldea Zama) is separated from the ”center” by an area that you should not walk through at night - so you have to rely on (expensive) cabs or a car to get around at night - not the responsibility of the hotel, but an issue of many areas in Tulum to be aware of!

Beautiful boutique hotel with a kind team of workers! It feels like a little hidden gem tucked away off the beaten path. This hotel was my favorite part of my trip! Nicole at the front desk was very welcoming! The size of their suites is very generous and it's nice to have the space to spread out and relax. I loved having a full-sized kitchen area and they provide you with utensils, cookware, dishes, and everything you need to feel at home. The bed was on the firm side but very comfortable and it was nice to have separate air conditioning units in the bedroom and living room. I was pleasantly surprised to learn that my breakfast was included each morning because I booked directly on their website. At the time I'm writing this taxis into centro town were around $200 - $300 pesos from this area and a taxi into the hotel zone ran around $40 - $50 US. I would absolutely come back!

A scenic and lush hotel in the southeast corner of Tulum Pueblo. The grounds are lovely and the rooms very modern. The staff is very attentive. Very quiet, but also convenient to the Chedraui supermarket and near some nice restaurants and bars. We enjoyed our stay but encountered two peculiarities you should be aware of. The very modern room design features a toilet that is not in its own bathroom with a door, just tucked behind a pillar between the kitchenette area and the shower. Depending on how comfortable you are with your traveling partner / roommate, this could be awkward. There was also a room inspection at checkout to make sure all room items are accounted for before you can leave. Perhaps past experiences with guests made this necessary, but it was unusual and a little off-putting.

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

Location: We stayed at una vida for my mums birthday in February. I was a bit apprehensive initially as I knew the hotel wasn’t close to the hotel zone and main touristy areas and was having second thoughts about the location. Once arriving however, I realised I 100% made the right decision. While not close to the hotel zone, the location is perfect if you’re looking for a peaceful, relaxing and quiet holiday ( and not looking to go to the beach every single day!). You can easily walk into town ( 15mins) to get to the shops and restaurants and the beach is a 20 min drive. It is a bit expensive for a taxi (600 pesos/ 30gbp one way) but we were prepared to pay this since we didn’t go to the beach every day and much preferred the location of our hotel. The hotel kindly arranged taxis for us whenever I asked. Food: The food was delicious at the hotel. I did find some dishes slightly salty but this wasn’t a major issue. While breakfast was included with our stay, this only comprised of 3/4 dishes from the entire breakfast menu. This was fine at first but since we were staying for 7 days, it did get a bit boring and repetitive so we began paying for dishes from the rest of the menu. We went to the sister hotel ( less than a min walk) for drinks which were really tasty. Staff: All the staff were super friendly but a massive shout out to Fer who went above and beyond to make us feel welcomed. He was so friendly and always had a smile on his face. He gave us some great recommendations on places to go and some great tips/advice too. He also arranged an excursion for us and always messaged me on WhatsApp to keep me informed throughout our stay. Fer definitely made our stay here even better! Room: We stayed in a one-bedroom room ( 3 adults). The room had plenty of space for us all - it included a room with a big double bed and balcony and then a kitchen/ living area with a smaller sofa bed. There was another balcony here and a stove, fridge and table. I loved how spacious the rooms were! Pool: There were two pools we could access, one at una Vida and one at bardo the sister hotel. While the pool at bardo was bigger I found the one at una Vida was always much warmer. Towels are provided and there’s plenty of day beds to sit around and relax.

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,