Hotel terbaik di Tulum

I arrived a day early for a bachelorette party and so I booked a room at Naay through *******, and it was fabulous. The room was spacious and clean, the staff was friendly and accommodating. Plus it has a lovely rooftop pool and restaurant with reasonable prices. Then the Airbnb we were supposed to stay in didn't work out after a night (let's just say there were some issues) and I'm grateful the entire party was able to check into the hotel for two nights and i could vouch for the hotel. It felt like a homecoming --all the staff were like, ”welcome back!” haha. While they're not on the beach, they have a deal with some beach clubs so you can use their facilities as long as you meet a minimum. I would definitely stay here again.

Hotel Muare is one of the more popular hotels in the Tulum area. It is a perfect getaway if you want to have a quiet time from the hustle-and-bustle of the city to recharge. The rooms are designed to look like houses in the remote places but with all the modern amenities. It also is a great option for someone who cares about staying at an Instagrammable hotel/resort. There is one restaurant which provides good food. Negatives: -Getting to the hotel will require you to drive through really broken dirt road with several pits. -While the food options are good, if you’re someone with a dietary restrictions - e.g., vegetarian, vegan, pescatarian, don’t eat red meat or raw fish, etc. you may run out of options quickly. The staff is flexible though, so they may customize few dishes for your suiting. -In general Tulum is expensive. However, Muare is up a notch. While it was a great place to stay, the price didn’t seem justifiable to me. Specially, since I don’t care as much about capturing Instagrammable photos. -While the staffs are helpful and friendly, their extreme focus on getting money out of you is just off putting. Examples: we planned to have food by the pool and it took them forever to get us the food. They missed certain items in the order. We also had issues with our food (fly in maple syrup) which was still fine (since bugs/insects can fall in your food when you live in the nature). However, when we reported and asked for a replacement, they never returned with the fresh maple syrup. Finally, I had to go to the restaurant and pick it up myself. However, when it came to asking you to pay, they would run behind you to get your sign. On top of that, there is a default tip amount included in the bill which some of them may not even care to mention to you. While checking out as well, they added a hefty service charge to the bill - this on top of the already expensive booking fee. Overall, my review is that it is a good place to stay. However, too expensive and the cost is not really justifiable. Plus for the good service they provide, it is really off putting when you see how focused they’re on getting more money out of you in any way possible.

Het hotel is heel kleinschalig, boetiek, niet druk en van alle luxe voorzien. Het personeel staat dag en nacht paraat om je te helpen. De dienstverlening is goed maar het personeel is zo behulpzaam en onderdanig dat het bijna ongemakkelijk voelt. Het ontbijt is a la carte. Je krijgt elke keer twee keuzes, wel heel gevarieerd en met gezonde opties. Zowel het strand als zwembad zijn erg toegankelijk. Indien je wenst heeft het hotel ook extra faciliteiten als snorkelen met een gids (inbegrepen). Wel had het hotel veel last van algen op het strand toen wij daar waren (in juli). Zij kunnen daar verder weinig aan doen. Het wordt regelmatig schoongemaakt maar de opgestapelde algen worden pal naast het strand bewaard, daarna weggehaald. De locatie is tricky. Enerzijds heel afgelegen en aan een rustig strand met voldoende faciliteiten. Anderzijds als je meer variatie zoekt en niet per se gebruik wilt maken van de omliggende restaurants van ”luxe” hotels dat je ook enige moeite moet doen. Tulum centrum is kwartier met de auto wat het probleem niet is maar de toegangsweg naar de hotel***** is extreem hobbelig en vol met diepe gaten. Je moet enige moeite doen om daar weg te kunnen komen. Ook de luchthaven is op 1,5 uur rijden, met veel strandverkeer zelfs in de vroege ochtend (7 uur). Mocht je gebruik willen maken van het restaurant, valt de prijs-kwalitweitverhouding te betwisten. Wij vonden het zwaar overpriced omdat je voor hele simpele cocktails in plastic bekers of hamburgers 20 euro betaalde. Mocht je dat geen probleem vinden, kun je allerlei soort eten naar je kamer laten brengen. En als laatst ziet de hele setting luxer uit dan het is. Voor de prijs-kwalitweitverhouding moet er vermeld worden dat kleine details zoals de TV die niet naar behoren functioneert of trage internetverbinding wel belangrijk worden.

Casa Malca is a Romantic, high end resort that catered to all our needs with superior attention. The food was delicately and beautifully presented. The staff were personable and friendly. The massage was out of this world. Diana Saldamando had magical and healing hands. My back aches restored and fixed with gentle and pointed attention. I highly recommend her! It was my birthday, and the staff treated me like a king. Our dining table was decorated with rose petals, spelling “Happy Birthday”. Philosophy’s restaurant manager offered us complimentary drinks and cake. The Concierge Manager offered us an upgrade with balloons and a bottle of champagne in the room!

We visited Pacha Tulum in Jan 2023 and were totally disappointed by the Hotel. The only thing good about this place is that the staff is helpful and polite. We found the hotel room over-priced for the value it provided. The room was dirty, with bed sheets having some sort of stains, the window wasn't locked leading to mosquitoes being present in the room when we checked in. The room is very small compared to how it looks in their pictures and for the price we paid. It is worth your money if and only if you get the room under $100 per night, anything more and I would recommend other hotels a short walk away from this place. It is located at a very busy intersection with no onsite parking even though the website claims it has parking. I would like to mention though that the staff member helped us park in the hotel's drive way but there is no guaranteed parking. There were also issues with the lighting and the beds as they had nails sticking out. Overall the hotel is very different from the pictures posted online and I wonder how it has 4.5 star rating on TripAdvisor!

The room was fine and the staff extremely friendly and helpful. The hotel is very quiet and right next to a lagoon where we were able to see crocodiles. The ruins of Coba are just a few minutes' walk away.