Hotel berhampiran Playa Free Tortugas, Tulum

We really enjoyed learning about what the nature reserve does for the animals & the environment. We hope others tske the upportunity, rdpecially thise that need to hear about & see what happens when you try to domesticate wild animsls. The true rescue aspect of it is also amaxing. The cenote was brearhtaking! Take the chance to change in the banyo if you want privacy ;). Also, note 2 banyos, one at start/end & one in middle of tour. Bring water, walking shoes, bug repellant, bathing suit, sunscreen, hat, msybe a microfibre towel for after cenote. Pics don’t do it justice!

Great hotel on the beach good facilities many activities to do great pool area nice large spacious rooms excellent all inclusive

在雨林裏，環境還不錯，當然蚊子也多…飲食一般吧，不驚艷也不算難吃，服務我覺得蠻一般的，不太主動積極而且會比較經常打擾休息，隔音也不好，大半夜或者大清早的被吵醒過好幾次，最不喜歡的是把好幾隻海豚囚禁在一個小小的泳池裡…總之是非常商業化沒有什麼人情味的酒店

As a family of four adults and two children we found this resort very easy to navigate around. With a huge reception lobby area with unlimited hot and cold drinks and waiting service at all times we were very impressed with the facilities. There were various pools and swim up bars so trying various ones gave us the chance to sample different places in the resort which was handy. The food was extremely varied and there was lots of choice of foods from hot and cold and drinks which changed regular which was really good. The dolphin training pool at Tulum was free to watch but as we also paid for a dolphin experience for all of us this was amazing for the children so would recommend. The shuttle trollies were great to transport you from one hotel to another and also to the beach and I found this to be really organised. The staff were exceptionally attentive and friendly but not imposing and one of the most impressive things was to see all the different jobs being attended to around this huge complex. The only thing I have to say which was not to be satisfaction was although the rooms was clean and tidy the bathroom was a let down on a few different levels. The tap leaked and the water flowed down the sides of the tiles and out into the living area. The jacuzzi bath blasted out water with some power along with a big lump of someone's hair which was disgusting but no bubbles just a jet of water blasting the wall . The wildlife around the complex was so lovely to see including a giant lizard living outside of the room entrance but never entered further and was totally harmless. There were also Coaties and capyburas and none of them bothered the guests. We took the free trip to Playa Del Carmen arranged through the hotel although at the expense of having to visit a jewellers as part of the deal but also got to sample several free tequila shots for free upstairs so not all bad . There is a market near Tulum where the transport trolley cars take you to where you can barter for deals although not all cheap products. Over all the experience was excellent and would definitely return in the future

There is a reason Condé Nast travel ranked this beautiful resort in the top 3 of Eastern Mexico! It’s amazing, the property is kept immaculate, the service is unmatched. We had the ceiba club experience tbh I can see why families might find that aspect appealing but in the future we will skip this upgrade

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,