Hotel berhampiran Yal Kú Akumal Riviera Maya, Tulum

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

A scenic and lush hotel in the southeast corner of Tulum Pueblo. The grounds are lovely and the rooms very modern. The staff is very attentive. Very quiet, but also convenient to the Chedraui supermarket and near some nice restaurants and bars. We enjoyed our stay but encountered two peculiarities you should be aware of. The very modern room design features a toilet that is not in its own bathroom with a door, just tucked behind a pillar between the kitchenette area and the shower. Depending on how comfortable you are with your traveling partner / roommate, this could be awkward. There was also a room inspection at checkout to make sure all room items are accounted for before you can leave. Perhaps past experiences with guests made this necessary, but it was unusual and a little off-putting.

Location: We stayed at una vida for my mums birthday in February. I was a bit apprehensive initially as I knew the hotel wasn’t close to the hotel zone and main touristy areas and was having second thoughts about the location. Once arriving however, I realised I 100% made the right decision. While not close to the hotel zone, the location is perfect if you’re looking for a peaceful, relaxing and quiet holiday ( and not looking to go to the beach every single day!). You can easily walk into town ( 15mins) to get to the shops and restaurants and the beach is a 20 min drive. It is a bit expensive for a taxi (600 pesos/ 30gbp one way) but we were prepared to pay this since we didn’t go to the beach every day and much preferred the location of our hotel. The hotel kindly arranged taxis for us whenever I asked. Food: The food was delicious at the hotel. I did find some dishes slightly salty but this wasn’t a major issue. While breakfast was included with our stay, this only comprised of 3/4 dishes from the entire breakfast menu. This was fine at first but since we were staying for 7 days, it did get a bit boring and repetitive so we began paying for dishes from the rest of the menu. We went to the sister hotel ( less than a min walk) for drinks which were really tasty. Staff: All the staff were super friendly but a massive shout out to Fer who went above and beyond to make us feel welcomed. He was so friendly and always had a smile on his face. He gave us some great recommendations on places to go and some great tips/advice too. He also arranged an excursion for us and always messaged me on WhatsApp to keep me informed throughout our stay. Fer definitely made our stay here even better! Room: We stayed in a one-bedroom room ( 3 adults). The room had plenty of space for us all - it included a room with a big double bed and balcony and then a kitchen/ living area with a smaller sofa bed. There was another balcony here and a stove, fridge and table. I loved how spacious the rooms were! Pool: There were two pools we could access, one at una Vida and one at bardo the sister hotel. While the pool at bardo was bigger I found the one at una Vida was always much warmer. Towels are provided and there’s plenty of day beds to sit around and relax.

The hotel was very stylish and rooms very spacious and well equipped. We had a great stay. The staff were lovely, warm and welcoming. They really went out of their way to help you with booking trips and taxis. Breakfast was good.

Highly recommend room #21! The breeze on the deck made the temperature perfect all day, all night, all week! If the cushion on the patio furniture was more comfortable I would have slept outside every night! Bed was comfortable. A/C worked good….we had to shut it off at night cause it got too cold. The staff was friendly. They have a Nesspresso maker in the room. Their Mojitos were the best of all the places we tried…and their prices were the most reasonable. The included breakfast was perfect for us. We like to stay in different places when we travel but would certainly stay here again!

Kami mempunyai pengalaman hebat keseluruhan selama 7 hari kami menghabiskan masa di Hotelito Azul! Kami pergi dengan pasangan lain dan masing-masing tinggal di Suite Oceanfront (kami berada di atas mereka, mereka di aras bawah). Bilik-bilik adalah bersih dan luas. Penyimpanan pakaian yang agak terhad tetapi kami membuat yang terbaik dari unit rak/gantung yang disediakan. Mandi adalah mimpi. Perkhidmatan pembantu rumah membersihkan bilik kami setiap hari dan melakukan kerja yang hebat! Kami menyukai hidangan yang ditinggalkan di bantal kami setiap hari. AC adalah milik anda untuk mengawal. Satu cabaran yang kami hadapi yang perlu diperbaiki adalah kekurangan permaidani di dalam bilik. Anda berjalan melalui pasir untuk sampai ke bilik anda dan ya, ada baldi air untuk dibilas sebelum masuk namun kami terdesak untuk mendapatkan permaidani kecil di luar atau hanya sesuatu di tepi atau kaki katil untuk membersihkan pasir sebelum mendapat atas katil. Menariknya, rakan-rakan kami di tingkat bawah mempunyai pelari yang hebat di kaki katil mereka jadi mungkin hanya konsisten dengan itu akan membuat perbezaan yang besar! Anda bangun ke bakul comel dengan kopi setiap pagi dan mereka akan mengisi semula air minuman anda seberapa banyak yang anda perlukan di dalam bilik. Kami tidak boleh mengatakan perkara yang cukup baik tentang kakitangan. Anda berkomunikasi dengan mereka melalui What'sApp yang menawarkan respons pantas kepada sebarang soalan atau kebimbangan atau semasa memesan makanan/minuman. Larissa, concierge itu HEBAT. Dia mengalu-alukan kami setiap hari dan membuatkan kami berasa selesa di rumah dan dijaga sepanjang penginapan kami. Dia membantu mengisi perjalanan dengan pengalaman indah sama ada lawatan, tempat tempatan yang bagus untuk makanan/minuman atau logistik. Kami menyewa skuter dari hotel kebanyakan hari percutian kami dan ia sangat berbaloi. Kami mendapati harga di seberang jalan lebih murah namun kami menyukai kemudahan menyewa melalui hotel. Makanan dan minuman di hotel semuanya lazat, walaupun kami cepat mengetahui bahawa makan dan minum di pantai memang mahal, jadi kami bijak memilih bila/berapa banyak kami makan di hotel. Ini hanya datang dengan lokasi. Lokasi fizikal hotel adalah ideal kerana ia tidak terlalu jauh ke dalam jalur pantai, yang mana trafik menjadi agak teruk apabila anda memandu lebih jauh. Estetika dan butiran hotel ini sesuai untuk membuatkan anda berasa seperti sedang hidup dalam hutan yang aneh. FYI kepada semua yang ingin tinggal di pantai di Tulum, pada bulan April-November atau lebih, Tulum mendapat sejumlah besar rumpai laut yang menjadikannya hampir mustahil untuk berenang di lautan. Hotel-hotel, termasuk Hotelito Azul, melakukan yang terbaik untuk mengeluarkan sebanyak mungkin rumpai laut dari pantai, tetapi kawan, adakah ia satu perjuangan yang sukar. Ini mengehadkan keupayaan kami untuk duduk di pantai malangnya, kerana satu-satunya kelegaan daripada panas adalah pancuran mandian di luar. Yang, sekali lagi, indah, tetapi bukan lautan. Nasib baik, Tulum mempunyai banyak lagi perkara menarik untuk dilakukan sehingga kami tidak merasakan ini memberi kesan kepada perjalanan kami dalam apa-apa cara yang ketara. Mereka yang melancong pada bulan-bulan yang lebih baik mempunyai kawasan tepi pantai yang indah untuk dinantikan di Hotelito Azul. Secara keseluruhan, kami menyukai penginapan kami di hotel ini dan berharap untuk kembali pada masa hadapan! Terima kasih semua!