I am currently staying at this hotel, and I must say that it left me with mixed feelings. On one hand, the design and ambiance of the hotel were simply breathtaking. The sophistication and beauty of the rooms were in perfect harmony with the surrounding environment, creating a truly immersive experience. The location, too, was unparalleled, and the hotel made the best use of its prime position. However, despite these positives, I couldn't help but feel disappointed by the service provided by the staff. Communication between the hotel staff and guests was noticeably lacking. Important updates and events were only announced on Instagram, leaving many staff members uninformed about the happenings within the hotel. This lack of coordination resulted in confusion and frustration as we found ourselves unaware of available amenities or the current menu offerings. One of the major drawbacks was the disinterest shown by the staff towards the guests. While the hotel was exclusively for adults, the adjacent beach seemed to attract people from all over, which impacted the serene and exclusive atmosphere. To add to the disappointment, the hotel staff paid little attention to the beachgoers, appearing disengaged and uninterested in catering to their needs. It was disheartening to observe the lack of personal touch and genuine care that should be expected from a luxury establishment. The music experience at the hotel was a mixed bag. While the pool area offered a perfect and relaxing musical backdrop, the beach area suffered from inconsistencies. On some days, loud disco music with heavy bass blared as early as 8:00 in the morning, disrupting any hopes of tranquility. On other days, pleasant and soothing summery tunes would play, befitting a 5-star relaxation haven. This inconsistency in the musical atmosphere added to the overall inconsistency of the hotel's identity. It is evident that a considerable amount of thought had been put into the hotel's design, but unfortunately, the same level of consideration does not seem to extend to defining what the hotel truly wants to be. Moreover, it is apparent that minimal effort had been invested in training the staff adequately, resulting in a lackluster guest experience. In conclusion, this hotel possesses the potential to be one of the world's finest, thanks to its exceptional location and captivating design. However, it falls short due to poor management and the disruptive activities of neighboring establishments. While I genuinely wanted to love this hotel, the issues with service, communication, and inconsistency left me feeling unsatisfied. With some improvements in management and a focus on training and coordination, this hotel could truly become a world-class destination.
Bagus
8 Ulasan