greatathbi
20 Ogos 2024
Checkin was very fast and the reception management were very professional, the only struggle was the language and the beachside services. Our room number was 2009, everything was fantastic, we could have a better sea view but we were very lazy since we unpacked all our stuff and not ready to repack to move to another room! The time you go to the jetty to enjoy your day on the beach I promise you if you speak English it will be a hassle and if your ask for a help they will ignore you easily, like today 20th of August 2024, I asked 3 times to re-adjust the umbrella to avoid the sun while we are laying down on the sunbeds but ofcourse they just went away without hesitating!!! Yesterday 19th of August 2024 I have ordered a sparkling water, the place was not busy at all and my order was forgotten TOTALLY! I had to ask 3 times for the water :) and finally it arrived peacefully. The hotel facilities are amazing very modern and chic, the rooms are nicely designed and very specious, the location at least for me it’s very nice and I prefer to be far from the city center. Very clean hotel I will rate it 10/10 for the cleanliness. Action points for further improvements: 1- Communication skills 2- Customer care courses maybe? Thanks & Regards,
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