Marta K
4 November 2024
The hotel itself is beautiful—modern, clean, and with plenty to do. The staff are incredibly friendly, which is the only reason I’m giving this place two stars. However, the food is very disappointing. The quality is poor, with highly processed ingredients. Our family of four all suffered from food poisoning. The menu is repetitive, with almost the same dishes every day, loaded with oil, and the desserts taste bland and artificial, lacking variety or flavor. Fresh fruit is nearly nonexistent. We stayed for 12 nights, and the food never improved. After getting sick, we ended up eating outside for the rest of our stay, which wasn’t what we had planned. If you’re not planning to eat here, the hotel itself is great, but I have to say, it’s the worst food I’ve ever encountered on holiday. Another major issue is communication—few staff members speak English. Additionally, the hotel was full of rude russians who disregarded basic manners, such as waiting their turn in line. This really affected the atmosphere and became exhausting to deal with. They should be kept in cage on side of the hotel and not around other people The elevator situation is also a mess. If you’re using a stroller, be prepared for a struggle. During meal times, the elevators are always packed, and there’s no priority given to those with strollers or wheelchairs. We had to wait up to 30 minutes for an elevator on one occasion, which was truly frustrating. In summary, while the hotel is lovely and the staff are friendly, the poor food quality, language barriers, issues with the elevator system and rude russians make it hard to recommend this place.
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