London Twickenham East

Nice. Friendly and helpful staff

We usually choose premier inn as you tend to get the same wherever you stay however this one was particularly poor The room was dated, the sink was broken, the baby cot was broken, the AC didn’t work (as the late night staff didn’t understand you had to change it over from heating in the back office), the late night staff didn’t understand the difference between a duvet and a sheet despite calling their manager for help. The floor in room 6 is so noisy that if you did manage to get any sleep, you’d have woken everyone up. The other guests are not mindful either and make a lot of noise. The food next door was awful. The dinner service was great but the food was average. Again the worst beefeater we’ve eaten at. At breakfast it took 45 minutes to be served despite booking a table and having a 6 month old! It was also practically empty as well. When asked for orange juice we were given warm drinks. Overall absolute terrible stay and worst night sleep

Perhaps the most rudimentary Premier Inn (PI) I’ve ever stayed at. Old, sad, decor. A bathroom with a warped floor, a single set of old scratchy towels (reception was happy to provide an extra set), a basin faucet which ‘sprinkled’ water, and was unable to deliver any hot water at 5pm; low to medium water pressure in the shower, although only slight variations in hot water temperature in the morning. The free WiFi didn’t work at all (didn’t try to upgrade), and neither did the air-conditioning, so we had to open the window. The hotel is situated at the junction of two roads though, so the night time was, unsurprisingly, noisy with the window open. On the positive side, the bed was comfortable (~medium hard) and the staff were very friendly. Nevertheless, poor value for money, and a miserable start to our holiday. As is now usual at PI, there were no toilet rolls, only a ‘single sheet dispenser’, and no soap bars, only a somewhat nauseating body wash. I personally find these omissions unacceptable for a hotel and automatically deduct a point from its ranking. Such omissions may not bother everyone, obviously.