Hotel Perniagaan di Utrecht

Wij hebben een ontzettend fijn verblijf gehad in dit hotel. Personeel is allemaal bijzonder vriendelijk. De Queenkamer was knus, gezellig en erg schoon. Koffie en thee op de kamer en heerlijke luxe doucheproducten in grote flessen aan de muur (zelfs aan conditioner en bodylotion is gedacht!). Heerlijke comfortabele bedden en warme inrichting. Ontbijt vonden wij heerlijk; ook hierbij was aan alles gedacht en zelfs toen wij ons vergist hadden in de tijd werd alles uit de kast gehaald om het ons toch naar de zin te maken. Het hotel is inderdaad ietwat gehorig maar ik denk ook dat dat veelal met het sociaal gedrag van andere gasten te maken heeft. Als ik midden in de nacht naar mijn hotelkamer ga dan ben ik gewoon stil maar helaas is niet iedereen zo en dan wordt je inderdaad wakker ‘s nachts. Afstand tot centrum is super. Wij zouden zeker nog eens terug komen!

Unfortunately, this was one of my lesser hotel experiences. I had booked (and paid for) a room but walked away frustrated during check-in because of the receptionist's attitude. Here's my story in brief: Upon arrival, I was asked to pay the tourist tax. I noted that I had anticipated this since I had also paid these costs on-site during my stay at the same hotel the previous week; however, the booking had stated that the price included all taxes and fees. It wasn't about the amounts (just a few euros). My comment was intended as feedback, so the hotel could better align the information on the booking sites with reality. The staff member immediately became defensive and claimed I was wrong and that the problem was with the booking sites. As if I had made a mistake. After this unpleasant reception, I went to my room. I had specifically looked for a hotel room with a larger bed for more space around me and had found a twin bed online at Leonardo. However, upon arrival, it turned out to be a single bed, pushed against the wall. When I mentioned downstairs that I had booked a twin bed, I was told that I was wrong according to her system. A kind of blaming discussion ensued, stating I could have known this because I had been there the previous week (although I had a different room with a double bed then). I could get another room, but for an extra charge. When she asked me to send a screenshot, I pressed forward in my confirmation email and handed her my phone to enter the email address. Apparently, my attitude was not right: she said she would refused to help me further this way. She was busy enough (I was the only guest at the reception at that time). I did not use a single rude word and simply spoke in a calm tone. The approach of blaming the other first, responding gruffly and unfriendly, and then making accusations was unacceptable to me. I left and booked a hotel room elsewhere, where taxes and fees were indeed included in the online paid amount. It was anything but a relaxing evening in preparation for my next workday. For comparison, my hotel experience from the previous week: the room was decent, somewhat dated, but the location is ideal next to the station. The staff were much friendlier and more polite then. My stay was otherwise satisfactory.

I don’t know why hotels in Utrecht have mention parking on booking, but when you go to the hotel they transfer you to another city parking which is far away from the hotel. Rooms were without opening windows, although they are made for our safety. The bed and pillows were comfort and clean, but there were no sleepers in the room, No water or any other liquids in the fridge. The rooms are not the same as on the photo.

Beautiful large room and bathroom decorated in old but tasteful style. Very friendly staff who kindly arranged some laundry for me even though they don’t normally offer on the weekend. The key for me was the bar and bistro - it was cold and wet outside and these were cosy, friendly with excellent food, wine and service. A truly treat experience.

Отель довольно уютный и с хорошим расположением в нескольких минутах от центра Утрехта, номера чистые и убранные. В каждом номере есть климат-контроль, телевизор и полноценная кухня с посудомоечной машиной, духовкой и кофемашиной, что очень комфортно для длительного перебывания. Также респект Ричарду Детмерсу за хорошее обслуживание

Very friendly staff. Nice modern hotel outside the center. Parking ( payable ) at the hotel. The room is nice. There is a breakfast buffet which is basic but ok. They started to offer dinner as well. Not too much choice but good thing that you can eat there now

Prima hotel, goede locatie en lekker bed. Het zag er allemaal vrij nieuw uit.

The hotel is stunning! The first moment when I walked in I thought I was going to a beautiful restaurant. There's a smart locker for my luggage as I arrive very early in the morning. Self-check-in is super easy, the staffs are super friendly. The pod room is super clean and quiet, the bed is MASSIVE and comfortable, love the smart control colour change light inside the pod. The storage area under the pod is very convenient and secure ( use the room key to open it). There are plenty of shower rooms and toilets so you don't need to line up for it. The water temperature and press are perfect, and towels, shampoo, conditioner, shower gel and hairdryer are all available to use. I am super happy with the stay, sadly I didn't have the chance to try their food, but I am more than happy to come back to stay again and try the food and drink. BTW, it's only a couple minutes' walk from the Utrecht train station, with plenty of restaurants, cafes, and shops surrounded.