Hotel Beijers

The charm of this hotel is its strength. It is in a good location of Utrecht and it is decorated very nicely. I booked the cellar room, as it looked unique and spacious. And it certainly was both. First of all, you have to enter the room through a heavy hatch door. That was difficult to manage with heavy luggage. The woman checking me in to my room was kind and helped me carry down the luggage. She showed me how to work the key into the full average door at the bottom of the cellar (but not really how to use the key to the hatch door...which will come later). One small downside is that the room is not air conditioned, but they do provide a good-sized fan and that helped quite a bit. Also, the cellar room does not have curtains on the windows so anyone passing on the sidewalk could see me when I was in bed. That was a bit unnerving. About the unique entry door: I had to return to the room later in the evening and use my key set to get in through the hatch door. Unfortunately, my key stuck in the lock and would not open. The hotel does not have 24-hour front desk service so no one was available inside to help me. I had to stand on the street for a bit to figure out what to do next. I was eventually able to lift half the hatch door and squeeze/twist into the bottom of it (all the while holding up the heavy top so it didn't drop on my head). Doing all this caused my clothes to tear and skin to scratch. But I made it inside! I was able to unlock the hatch door from the other side and wrangle my key set from the lock. Overall, while I would not stay again at this hotel due to my difficult experiences, it did have charm and it was very spacious.

A really lovely hotel with quirky interior decor that works mixing modern and traditional. Staff super helpful and friendly right from the time of booking months in advance to the arrival and stay for 3 nights. Had a large twin bed room facing the street, comfy beds and pillows, great pressure in the walk in shower, all the necessary room amenities provided - iron/board/kettle etc. Breakfast choices were delicious with healthy choices. I would definitely recommend anyone to stay here.

Despite some glowing reviews, this place feels more like a hostel than a hotel. The staffing is minimal and there is no one about after 6pm. The main issue is insulation. Absolutely freezing room that only improved slightly after heating turned on. Sound insulation poor Avoided breakfast based on cost/quality. Much better to go to the centre - many choices. Great location, poor/non existent customer service..

Oh wow! What a total charmer of a hotel. Stunning room in a superb setting, this place just oozes traditional character and style. I note some of the comments about customer service and, admittedly, it's quite an odd place in that respect. Reception was deserted when I arrived (at noon on a Saturday) and I had to go looking for someone to check me-in - and that was the last I saw of anyone until I checked-out. It's a shame the hotel doesn't have a communal area (maybe with an honesty bar) as it's such a beautiful building it which he would have been nice to linger. Having said that, this was my first time in Utrecht and, if I ever return, I'll be staying here again.

Though the room and location were fine, the experience was heavily impacted by very poor customer care. With my reservation I applied for the breakfast that would be provided on the premises. In the online FAQ I could find that the breakfast would be served in the room. As I needed to leave at 8:30 AM, I was hoping to have breakfast at any time between 7 and 8:15 AM, a broad timeframe I would say. As the morning of my stay arrived, soon it turned 8 AM and I called to inquire when and where the breakfast would arrive. I was quickly referred to a colleague who did not call me back. After calling once more, I was reffered again and nobody called. At 8.25 AM I had to leave so I needed to check-out. At the check-out counter nobody was available, so I called again and quick arrangements had to be made so that I could catch my appointment and find some breakfast. Afterwards I was e-mailed with the message that the breakfast was down the stairs and nobody was available for answers due to the fact that they were preparing breakfast. Why nobody could just tell me this, either on the phone at three different times or on their website baffles me. A fine experience in the room was eventually crushed by this terrible service. I strongly discourage my closeby friends and family to stay here, since the hotel can't seem to juggle the amount of customer they accomodate. They should do much better and I hope they will prove me wrong one day.

This hotel has so much going for it - a beautiful old building, tastefully restored, and rooms oozing character. The location, just behind the Dom Tower, could not be better. I loved hearing the sound of bells chiming day and night. However, the experience was lessened by the barely-there service and lack of general hospitality polish. The reception is only operational during the daytime, and even then there was hardly anyone visible. We never saw the same employee twice. There was nothing in the way of help for visitors - e.g. tips for local restaurants, a folder of suggestions for things to do. (I know in the age of smartphones we have lots of information, but what hotels can provide is some unique insider recommendations). Our shower was also blocked and flooded each morning. When we checked out, we asked for the bill/invoice but the girl behind the desk had no idea how to generate one. It is run like a hostel, despite being hotel prices. We did enjoy our stay because Utrecht is a beautiful city and the hotel is atmospheric. It could just try harder to make guests more welcome and the experience a little more special.