Pengguna Tetamu
16 Julai 2024
The initial charm of Mandara Rosen quickly faded. While the grand architecture and spacious rooms offered promise, a closer look revealed significant issues. The rooms themselves were furnished with dated, stained furniture and an unpleasant odor lingered throughout all three rooms our group occupied. Disappointing for the price point. The food situation was a complete disaster. First day, we were served a bland vegetarian spread of multiple root vegetables - tempered beetroot with greens, tempered radishes, tempered potatoes, and an overcooked gourd curry with dhal curry. Who wants multiple root vegetables dishes for one meal? Our order was even messed up, with chicken served instead of fish. The buffet dinner wasn't much better, offering a variety of tasteless dishes. The coffee situation was the worst. A near-empty pot sat out, and upon requesting a refill, the server grudgingly brought back a pot that was clearly just watered-down leftover coffee. The entire restaurant staff seemed unfriendly and unhelpful, with no greetings or smiles. Next day, breakfast offered more options, but most things were still flavorless. For the price we paid, this stay was a huge letdown. This appears to be a management issue, and it's a shame to see such a beautiful place go downhill. I would not recommend the Mandara Rosen and won't be returning.
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