Pengguna Tetamu
12 Februari 2025
During our stay, I was not pleased with the extremely disrespectful and rude behavior of the night reception staff. The hotel entrance door was opened with a password, but we came from outside for dinner and my child was sleeping on my shoulder and I had no choice but to ring the bell. The male receptionist with glasses who opened the door practically scolded us and made us wait by giving me my room key late. This staff does not suit the hotel. Another thing I did not like about the hotel was that there was no one to help with our luggage. Also, the room keys were out of date. There was no entrance card system. There was no minibar in the room. The location of the hotel is very central. The breakfast was perfect in terms of variety and quality. The spa and ski room were very comfortable and useful. The price performance is very high.
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