Pengguna Tetamu
18 Jun 2022
Very bad experience. We booked this room directly with the hotel. We asked for a quiet room, and they offered us a room facing a backyard, avoiding the noise of the street. We have been other times in rooms that face a courtyard, the views are usually not good but they tend to have less noise. But this room (105, as well as 205 and 305) have only one small window to a extremely narrow courtyard of barely 1 m. X 1 m., which means that hardly any light enters and gives a very unpleasant feeling of confinement. You can check the attached photo, which is taken at 10 in the morning. With hardly any light, and a strong musty smell, we found it terrible to stay in that room for 4 days and insistently asked to change rooms, even if we had to pay a supplement, but the staff insisted that the hotel was full and that it wasn’t possible. However, the day after our arrival we could see that several guests were leaving the hotel, but they still confirmed that they could not change us. To make matters worse, through the courtyard facing the window there were two large ventilation pipes that made noise, so the room was not even quiet: we had to ask them to turn ventilation off at night, and they turned them back on very early in the morning, so we hardly could rest. On the other hand, the room lacks cleanliness and maintenance, as can be seen in the photos. The TV barely had selected Spanish channels. The staff is friendly, but they don't solve your problems. I've never been to a worse place, and I don't recommend it.
Terjemah