Hotel Quelle Nature Spa Resort

We stayed at the Quelle for a second time a few months ago. For a detailed review of the hotel, see my report entitled Get Here if You Can in September 2022 as this is mostly an update on things that we perceived to have changed both for better and for worse. Let’s start with the things for the worse: • Table water (i.e. tap water) is now charged for at almost €4 per bottle; this is a growing but unwelcome trend across luxury hotels and is one which I always find hard to justify, especially when the hotel has direct access to mountain water! • Toiletries – 2 years ago, these were provided in small user friendly tubes and bottles for each person to use or take away. They were provided by a local cosmetics company in Bruneck and were of very high quality. Now the cosmetics are in large bottles fixed to the wall and are of much less quality. Some will argue this is better for the environment but it remains a downward shift in quality • The prices of wine seem to have risen excessively, leaving it hard to find much under €40; we stuck to water (qv) Improvements • Our criticism above may seem petty but may yet represent a turning point but for the addition of the new SkySpa and lounges. This area offers 3 (textile free) saunas and superb heated pool with mountain views all around; there are lounges and terraces, all of which are filled with stunning natural light. A fantastic investment and – as yet – an area where there is more space than people! ( surprisingly, the original sauna world – which looks rather tired in comparison – is still more popular than the sky spa. One thing that certainly hasn’t changed is the quality of the staff and their personal service. As an example the all male waiter team got used to our wishes and requirements and never failed to be anything but charming, however awkward we were! In conclusion, this remains a fabulous and almost unique hotel. Change will happen and it may not please everyone every time, but as the generations evolve at the Quelle, it remains in good hands ( and we will be back in 2025!) PS once again I acknowledge Oleta Adams' inspiration for the title of this report!

If you want to be treated like you are in heaven - go there :) Perfect hotel, perfect staff, heavenly spa and food. All in the middle of a beiutifull valley. Waiting for next visit. Hopefully soon. Thank you :)

Whether its by railway or trailway, airplane or caravan, get here if you can!! This family owned and run spa resort is set high up in the "alps" of Alto Adige, some 3 hours drive from Venice or Verona and is perhaps one of the best hotels that we have stayed in. it has around 70 rooms and a range of thermal pools, spa facilities and saunas ( most of which are "textile free") meals are served in a series of medium sized rooms making them quieter than one might expect. Some courses are buffets but most are brought to the table. the range of ingredients and quality and imagination of the cooking was superb Aside from a stunning location, excellent food and great facilities, by far the biggest attribute is the staff, all of whom seem totally passionate about making your stay as good as it can be. i speak no Italian and little German ( the language of choice in the region) but this stopped no-one from helping us - be they the head concierge or the towel boy by the pool!). moreover , the little touches ( which i will not explain in order not to spoil the surprises!) that occurred from time to time made it clear that owners and staff genuinely wanted to enhance our stay in any way they could. a truly exceptional hotel, but one which is rarely visited by British tourists - so get here if you can!