Hotel berhampiran Sunset Beach, Vancouver

Paradox has so far been the best hospitality and service experience we've had in years. Right from reception, room service to valet. They're friendly, extremely helpful, there are details that you'd never think of heated floors in the bathroom, filtered floral air in the washroom. Right in the middle of downtown, everything is within walking distance, the rooms are absolutely an oasis in the middle of a metropolis. Stay here!

The room was big compared to other hotels we had stayed. Location is conveniently located in Vancouver. There are so many restaurants in the area.

This was perfectly adequate for my one night stay prior to a cruise. The location is easily accessible from the train from the airport and less than a mile from the cruise terminal. It is no frills but clean. I had a shared bathroom which was a concern but it was fine. You share the bathroom with another room and you will hear them in there but, again, it was one night. There was a sink in the room which was good as you didn't need the bathroom for basic teeth brushing, etc. If I was doing an overnight in Vancouver again, I'd go back.

The transportation is convenient, but there is a bar downstairs, and the sound insulation is not good. People who are afraid of noise may not be able to sleep. There are only stairs and you need to carry your luggage upstairs.

We were in town to attend a family birthday which did not include dinner so I chose this hotel because i wanted to go to the iconic Tiki Bar. Upon checking in we were pleasantly surprised at the cleanliness of the room with mostly original decor still being used that gave it the iconic vibe. When we decided it was time to eat we found out from the desk girl that all the eating establishments at the hotel were closed for renovation. This should have been divulged at the time I booked; it is important information as there is no places close by to eat & the price of the room was not discounted to reflect the lack of facilities. We were also concerned about the safety of our vehicle but everything was fine & we were surprised how quiet it’s was (we were facing the rear parking area). The bed was comfy & we slept well.

Landlord is very nice. The house is clean and lovely. It's like b&b and you will share the bathroom with others. Overall I think it is pretty good.😊

Hotel location is perfect. It’s right next to the Richmond Night Market and has included parking in the garage right next to it. The staff, minus one experience, was all very nice and helpful. Our room was very cozy and perfect for what we needed. The AC blew nice and cold. My only complaint that could’ve brought the rating up higher was that our toilet’s water kept rising and would get self clogged even though we literally just had got there and just used the bathroom to pee. On our way out, we decided to go the front desk to ask someone to service it while we were out. They instead just asked me “so do you want a plunger?”. We had somewhere to be so I just said sure, maybe I can just take a look at it when I’m back. Well, after getting the toilet to flush, it just clogged again. So we pretty much had to use the plunger every single time we needed to use the bathroom which was really annoying. It really brought the experience of staying there, down.

Our stay started off really well. Front desk staff were very friendly and let us check in early. I went to have a shower before going to the concert we were in town for and found that the tub drain was plugged and the tub not draining. I had received a txt earlier ask how the room use and to text if we need anything. So I text that the tub was are draining. I did not get a response and left the room to go out. We thought we would come back the drain being unplugged but instead came back to nothing done. We went to the front desk to ask for a plunger to try and fix ourselves as it had been 7 hours and still no response. We tried to plug the drain but it did not help. When we returned the plunger the front desk person offered us another room but being in out pj’s and it after midnight we stayed in the room. They said maintenance would be back at 7am. We went to check out at 11, still no response to txt and no maintenance person to fix tub. The desk person apologized and offered us breakfast vouchers for the restaurant. We went to the restaurant but they would only give us bacon or sausage and eggs. Being vegan and vegetarian that was not going to work. The restaurant said they could not offer anything else. We went back to the front desk and the manager wouldn’t allow the front desk person to do anything else for unless we wanted McDonald’s. Looking forward to getting home tonight to shower.

I have stayed here many times and find the hotel and amenities are perfect for my business travels. The excellent location across from Landsdowne Mall is perfect to stroll around and Skytrain is only 5 mins away.

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu