Pengguna Tetamu
25 November 2023
I booked the hotel online based on the reviews I saw in ***********, trip advisor and hotel website. Hotel website and booking has promoted their best room being 23m2, no other rooms, and same was confirmed over phone that all rooms are as per the web site. Once we arrived we were stroked to see awkward hotel room. Room- small about 13-14 m2. Food- very little variety. The vegetables were most untasted vegetables I ever tasted, which were claimed to be from home farm. The SPA is far from modern facilities, situated in the basement, in small multiple rooms. All is very dated. There is No lobby where you can have a coffee. The only decent thing I could mention is the swimming pool. Regardless it was nothing special to elevate the hotel value to the price levels of a very good 4star hotel in Velingrad. Following was add in internet as available in the rooms, it was not available, or in very poor condition: - TV- very poor signal, it was freezing, very annoying, - internet- very poor, upload/download 4.46/0.84mbps, measured with ookland. - safe- no safe - mini bar- nil, damaged fridge, unplugged, when I plugged, it was smelling on burnt insulation. - mattress was smaller (1.4m) on large bed base. - laminated floor- in extremely poor condition. - room had 2 pillows, and you will get 2nd pillow if you ask for it and you will receive a pillow case if you ask additionally. The hotel generally looks very-very dated. High price for cheap value.
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