Property did not check-me in for over an hour and a half, allthough I had pre-payed the room and had a valid reservation in the ********** App. The receptionist was demanding from me to play twice for the room.
The next day they started knocking on my door at 12:00 while I was exiting the shower saying I had to leave.
Upon arrival at the reception some cocky manager showed up shouting at me saying they had not found any Reservation in their system up until 04:40, which was the time when they let me in, instead of excusing herself for THEIR mishandling.
This property does not merit to carry the Best Western brand. Stay away!!!
Terjemah