Peppers Beach Club & Spa Palm Cove

Unfortunately we had to cut our holiday short due to a family emergency, we were happy to have credit/new dates for the remaining nights, but unfortunately ******* or the hotel would not honour this so we lost 3 nights accommodation!

We had a wonderful stay and was warmly greeted by manager Trent when we arrived. The pool and garden's are lush, big and beautiful. Yummy breakfast to finish off our overdue staycation. Thanks Peppers.

We had ants in our room, lights that didnt work. And had a number of people come to our room to fix these problems. I had my 50th birthday make up gifts over $350 worth with me. That were stolen from my room. Never stay here again.

Staff, breakfast, pools and grounds were lovely. The room was a major let down and expensive for what we got, an Ocean Spa room with a dirty spa and balcony, hardly an ocean more a view of a dirty marquee top. There was sand or something rough in the bed when we slept when we first go in. The bathroom light lit up the whole room so could not be used during the night and there are no block out blinds available only venetian shutters that were set at one angle. We were staying for a special occasion and this was quite a let down. When i mentioned my concerns at check out, I was just told to write a review, seems like a strange way to keep guests returning by inviting poor reviews.

Very well located but the service is just ok - not helpful and not flexible with rules, even when can flexible to give a very good service without create any problem for the hotel. Parking, not easy to find the hotel garage.

Unfortunately this hotel really is for families with young children. There was only one pool operating which was not disclosed on Expedia’s website when booking and for the price paid for accommodation was unacceptable. It was like swimming at the zoo at times which wasn’t enjoyable or relaxing. There also seemed to be limited staff although very helpful, and the Buffett was ordinary to say the least especially in a hotel of this calibre

Facilities were really good. Room was ok - outdated bedroom/main area, patio was covered in bird poo..

A very nice experience staying at Peppers. Many lovely family members in the Beach Pool. Our room keyed alike suite was to a good standard with a few maintenance items of little consequence being present.

The place was very tired. Well and truly in need of renovation with the plaster in our toilet room even bubbling off. The bedroom air con didn’t work either and nobody there could repair it. The penthouse outdoor area hadn’t been cleaned from the guests before us. The furniture was very tired as well. Mould in the corners of the shower. It just did not give a good vibe of cleanliness, mainly due to its age and lack of maintenance. It is definitely not worth what they charge but if they can get away with it why not I suppose. It’s very comparable to an average caravan park cabin. Pool area is pretty good but still, I’ve stayed at a Big 4 park that’s better again.