Hampton Inn Warrenton

The desk personnel were very helpful and prompt for check in and out. Very personable.

Great service, clean and quiet room, good food

Don't stay here! Put the do not disturb sign on our door and went out to enjoy our day. Came back to my suitcase ransacked. Went to the front desk .They had video of housekeeping going in our room. Staff treated us like we did something wrong. Never apologized. Very rude. Manager couldn't be bothered with us.

Do yourself a favor and find somewhere else to stay. I had made a reservation, 8 months in advance of our stay, for a total of (5) rooms. My husband and I were planning a trip to the area with 4 other couples. The Hampton Inn Warrenton did not honor our Hilton Honor Credit Card Guarantee Reservation and charged my credit card (5) one-night stays, 5 months after I made the reservation and 3 months prior to our arrival. I feel they did this to boost their sales during a slow time. They did not give me notice that they would be doing so and did not send me receipts for the transactions. I had to call to verify if they indeed put the charges on my card. When questioned why the charged my card, 5 months after the reservation was made and 3 months prior to our arrival I was told that demand had increased for the weekend of our stay and in order for them to honor our reservation they charged my card at that time. I mentioned a Credit Card Reservation means that my card would not be charged until we checked in or until such time as we did not give proper notice of cancelation. The manager offered to credit back the charges, which would cancel the reservation and we could take our chance that (5) rooms would be available when we checked in, in June. I was appalled to receive such a reply. Especially since, as I informed the manager, we had just returned from a stay at that very hotel to check out the accommodations for our upcoming June stay. We were not charged a one-night stay in advance for that visit, and we had confirmed our June reservations at the front desk. No mention was made to the (5) one-night stay that had been charged to my card. Several calls to Hilton Customer Service and other hotels seemed to confirm that this did not follow standard procedure. The only reason I booked the (5) rooms, 8 months in advance was because it was an important trip for us and our friends. To add further insult to injury, when we did check in and they finally reversed the previous charges to my credit card from months earlier, they billed the rooms directly to each individual's credit card, and then proceed to bill my room at the current rate! Wasn't that the whole point of charging my credit card 3 months in advance, for (5) one-night stays, to honor the reservation pricing. I called to get the billing corrected and confirm that all my guest were billed at the reservation rate. They instructed me to email the manager to which he did not reply. I was finally able to reach him by phone and he responded he was busy at the time but would check into it. I stated, I had been very patient, and he was in no way accommodating or compliant to our reservation, so I would very much hope to have a resolution by that evening. He finally sent me a corrected bill and confirmed my guest had been charged for the proper amount. I also want to point out that our guests all agreed, the hotel was empty during our stay, the parking lot was hardly full, the breakfast

Easy check-in with virtual key on the phone. Bright, inviting lobby. Room was clean and comfortable. Just what we needed. Comfortable bed. Plenty of space for luggage. Bathroom was large enough for two. Nice, clean shower. Would definitely stay here again. We always look for Hilton properties when we travel.

If I could give 0 stars I would. DO NOT BOOK A ROOM BLOCK WITH THIS HOTEL. Absolutely terrible response time, no remorse in not responding to emails timely after following up several times, or simply answering their front desk phone. The "front desk manager" is apparently the only one that can do anything with the hotel blocks and no one else can so anything to help, not even the general manager. I gave plenty of grace in response time and as a bride who is stressed enough having to personally manage a hotel block is unacceptable. There was not one apology in response to the items mentioned above. Not to mention that the follow-up on this by Hilton itself was unsatisfactory. The Hampton Inn Warrenton needs better controls in place to ensure that they can meet ANY hospitality industry expectation/standard. I have lost ALL respect for the Hilton brand. I am extremely disappointed in this location and especially Hilton overall. I will NEVER give my business to Hilton.