Safestay Warsaw Old Town

很抱歉，在華沙它的價格算比較貴的了。房間極其閉塞窄小，一切都是舊的，床位咯吱咯吱亂響，活動空間甚至遠不及倫敦巴黎等大城市的青旅！有廚房做飯，卻挺臟的，氣味不好，因為設施太陳舊了；樓下確實有幾個飯店，要麼排隊，要麼口味不好；因為不在新城區，交通也並不算方便。

整體很好，位置特別好，就在老城裡麪，住宿條件也很好，睡覺有簾子，價格也很便宜，找不出什麼問題。

地理位置很好

had an incredible stay at this hostel! The location is perfect—right in the heart of Old Town, just steps away from beautiful historic streets, great restaurants, and major attractions. The atmosphere was warm and welcoming, with a cozy common area that made it easy to meet other travelers. The rooms were clean and comfortable, with secure lockers for belongings. The staff was exceptionally friendly and helpful, always ready to offer recommendations or assist with anything needed. Plus, the hostel was well-maintained, and the bathrooms were spotless. For the price, this place offers unbeatable value. If you’re visiting Warsaw and looking for a comfortable, well-located, and friendly place to stay, I highly recommend this hostel. I’ll definitely be back!

Had pre-paid for luggage storage service. Blonde girl on desk at around 12pm today was cold and unfriendly. Said we needed the QR code which had been sent to my email. My email wouldn’t open on my phone so asked if I could use the hostel computer to access the code. She said no. When I begged, she said it was an issue of guests’ data privacy so I suggested she watch me while I log in to my email to ensure I wasn’t looking at anything I shouldn’t be. Again, she flatly said no. I was getting upset because we were in such a hurry and my email wasn’t opening. I continued to beg her to let me use the hostel computer, she kept refusing and was completely unsympathetic when I started crying, even seeming to find it funny. I asked my husband to try to reason with her to see if he would have better luck but she bluntly refused to acquiesce in any way or to discuss giving us a refund. I’ve worked in numerous hostels myself, and staff need to be kind and amiable to do the job properly. I have no idea why someone like that would want to work in a hostel when she clearly has no interest in helping or accommodating anyone. I’m also unsure as to why the owners would want to hire someone so rude and mean-spirited to represent their hostel.

Wouldn’t let me change my reservation by 1 day **despite the reservation being months away**. Sure the policy is non-refundable, but apparently that also means unreasonable. Stingy, inflexible hostel that will go to great lengths to not be accommodating, and rather inconvenience you. Would recommend anywhere else. The manager complained to me saying it was unfair to review their hostel before staying with them, but the experience of dealing with a property is what makes or breaks the overall experience at a hostel. Dealing with this hostel has been an absolute headache. I hope fellow travelers take this as a warning to how painful dealing with this property is, and just know that they don't really care to make your experience working with them a good one. As you can see by their, another manager has complained to me about leaving a poor review. They say their policy said non-refundable, and the policy of no modification was NOT clearly stated, although it was only deep in the fine print. Also they lied and said a free cancellation option was available, but the only options were non-refundable. I've attached an image showing that they do not offer non-refundable rates, and that their "no modification" policy is not clearly stated. And also, their tone may sound nice, but I've attached a screenshot of the booking conversation where they are much less professional (which was also Wiktoria). They keep asking me for respect, but what respectful property would lie and talk to their guests this way?