I had booked a stay at the Wagon Wheel for August 5th, as a one-night stay on a road trip. Admittedly, we never ended up staying the night.
My first interaction with the owner was pleasant, we received instructions for check in and some room adjustments. Entering the room was seamless and first impressions were good.
However, the mattresses in a word, were DISGUSTING. One was old, worn down with mild tears and stains with insect debris littered throughout (I suspect ants or flies, but can’t know for sure). The other mattress had a zip bag over it (strange, since the other one did not), and was horribly stained and had black spots all down the sides. I recorded photos for documentation and immediately drove to the office at the Redwood Motel to alert the representative there.
When I brought the photos to the representative, I said that I could not stay at the property while it was in this condition and requested a refund. I was given one quickly and seamlessly, but also alerted her that the mattresses should be replaced ASAP. I was told that since they were not a “chain hotel” there was nothing they could do (like your patrons don’t deserve clean beds too??). After the refund, I was unnecessarily informed that they would be easily booking my room “in ten minutes” for how busy the weekend was. That was quite passive aggressive of her and we did not appreciate her comments.
Until these issues are resolved, I would not recommend staying here.
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