Hotel berhampiran Dreiländerblick aus den Weinbergen, Weil am Rhein

Der Aufenthalt im Hotel Stadt Lörrach war im Großen und Ganzen in Ordnung. Die Zimmer sind recht neu und der Saunabereich ist sehr schön. Allerdings wird in diesem Hotel das Thema Service nicht gerade groß geschrieben. Unsere Zimmer wurden teilweise nur einmal während des viertägigen Aufenthaltes gereinigt. Als wir das reklamiert haben, bekamen wir vom Housekeeping die Antwort „ ich hatte Urlaub…“ Die im Hotel stationierte Bundespolizei störte uns nicht, allerdings müsste auch Sorge dafür getragen werden, dass Speisen am Frühstücksbuffet wieder aufgefüllt werden… Auch auf unsere Nachfrage hin, hieß es „Pfannkuchen und Croissants gibt es leider nicht mehr“ und das schon um 8:30 Uhr. Vielleicht wäre da ein guter Ausgleich die Sauna für Hotelgäste kostenlos zur Verfügung zu stellen, ebenso andere Kleinigkeiten, die man von 4 Sterne Häusern gewohnt ist: Badeslipper, Flasche Wasser zur Begrüßung u.ä.

Nice staff and very helpful great breakfast I stay in big and clean 4 bed room You will got a free transportation ticket during your stay I stay there 2 times in a month Just be aware if you will be late check in after 9pm, you better ask a get in code from main entry by email before your arrival

Perfect stay for one night before departing from BSL airport. Had been on Viking River Cruise so left at 11am to tour the historic Basel, Switzerland. Arrived at hotel around 2:30pm. Had an excellent lunch at LaCave. All in french so they had to help us interpret. Had a huge room, coffee maker, TV, nice hot shower, books, robes & slippers available. Dinner at LaCave was excellent. Madelines at night time with tea in room all complimentary. Staff at desk very nice day, evening & night. Helped with shuttle to airport in very early monring. No breakfast at that hour. I would definitely stay again and recommend to all my traveling friends. Rate was good and included trip to airport.

The rooms are absolutely fabulous. I had booked the basic room and it was huge. Really affordable as well for the location. Although, it is still around 20-25 min walk away from the main tourist attractions.

We booked a room on hotels.com. The room we were given had nothing to do with what we paid for, and we changed rooms after given a dirty room with no designer lamps, and bed side lamps were missing. It looked like they were doing work in the room and last minute decided to move out because there was a booking. Terrible pillows, horrible blankets, not what normal respectable hotels would use, especially when you are promoting yourself as such. The management has deliberately put wrong pictures on the internet, because they only show pictures of one building, which is less horrible. The one we stayed in is only partially shown, but in actual fact looks like it is about to be demolished. Inside there was work going on, walls were dirty and virtually no decoration on them. Ceiling lights did not wok, fridge neither. We tried to have a coffee in the entrance of the building but a worker told us it was not working...went to mention it and got attitude back from a stressed out concierge, who had no empathy for people who are on holiday, having a bad time in her mismanaged hotel! We just asked for refund and left. Life is too short for bad attitude in hotels that lie to clients about what they offer. Disgraceful.

Good location if you are traveling on public transport. We came from Colmar by train and the hotel is only a short taxi ride from the station. It is not an area for cafes, restaurants etc. as there is nothing around. There is a tram just up from the hotel and you can take this into the heart if the city. We didn’t as it was only an overnight stay and we were too tired. We contented ourselves with a snack from a machine in the lobby. The room was small but for one or two nights not a problem. Bed was comfortable, water hot and WiFi good. We left too early for breakfast so can’t comment on the food. The young lady on reception was very helpful and friendly, nothing was too much trouble. Would definitely recommend for short stays. Great value for the price we paid, AU$97.

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o