Hotel berhampiran Galerie Stapflehus, Weil am Rhein

Schön gelegen oberhalb Lörrachs mit Blick in die Schweiz liegt dieses familiengeführte Hotel mit nur zwölf Zimmern, von denen wir ein Studio mit Schlafcouch für drei Nächte gebucht hatten. Kostenfreie Parkplätze direkt vor dem Haus machten An- und Abreise einfach. Das Zimmer war ausreichend groß, individuell geschnitten, mit. Balkon und modern eingerichtet. Es gab ein separates Schlafzimmer und viel Stauraum. Leider war das Bad nur mäßig sauber, neben den am Boden verbliebenen Haaren der Vormieter störte vor allem der Schimmel in den Duschfugen. Eine Zumutung auch das Schlafsofa, das jeglichen Komfort vermissen ließ. Im Zimmer war außerdem der Feuermelder abhanden gekommen. Das mitgebrachte Frühstücksbuffet entsprach nicht den Ankündigungen auf der Hotelwebsite, die Auswahl war eher nicht reichhaltig, der versprochene Lachs fehlte ganz. An zwei von drei Tagen wurden uns Frühstückseier verschiedener Zubereitung angeboten, an einem Tag gab es nur gekochte Eier. Bei höherem Gösteaufkommen wurde das Buffet nur schleppend wieder gefüllt. Alle wirkt eher lieblos, sehr viel Plastikabfall durch Portionspackungen, das geht anderswo viel nachhaltiger. Service beim Ein- und Auschecken tadellos, im Restaurant zwar freundlich, aber nicht besonders aufmerksam. Insgesamt ein gutes Hotel, dessen „kleine Macken“ sich mit wenig Aufwand beheben ließen.

Der Aufenthalt im Hotel Stadt Lörrach war im Großen und Ganzen in Ordnung. Die Zimmer sind recht neu und der Saunabereich ist sehr schön. Allerdings wird in diesem Hotel das Thema Service nicht gerade groß geschrieben. Unsere Zimmer wurden teilweise nur einmal während des viertägigen Aufenthaltes gereinigt. Als wir das reklamiert haben, bekamen wir vom Housekeeping die Antwort „ ich hatte Urlaub…“ Die im Hotel stationierte Bundespolizei störte uns nicht, allerdings müsste auch Sorge dafür getragen werden, dass Speisen am Frühstücksbuffet wieder aufgefüllt werden… Auch auf unsere Nachfrage hin, hieß es „Pfannkuchen und Croissants gibt es leider nicht mehr“ und das schon um 8:30 Uhr. Vielleicht wäre da ein guter Ausgleich die Sauna für Hotelgäste kostenlos zur Verfügung zu stellen, ebenso andere Kleinigkeiten, die man von 4 Sterne Häusern gewohnt ist: Badeslipper, Flasche Wasser zur Begrüßung u.ä.

Nice staff and very helpful great breakfast I stay in big and clean 4 bed room You will got a free transportation ticket during your stay I stay there 2 times in a month Just be aware if you will be late check in after 9pm, you better ask a get in code from main entry by email before your arrival

The rooms are absolutely fabulous. I had booked the basic room and it was huge. Really affordable as well for the location. Although, it is still around 20-25 min walk away from the main tourist attractions.

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

Since our flight was cancelled to the following day we spent one night at this friendly hotel. The room was relaxing and the bed was very comfortable. The staff was very helpful and friendly. We enjoyed an evening dinner at their restaurant which we enjoyed very much.