Hotel berhampiran Wendle Brot & Geback, Weil am Rhein

Schön gelegen oberhalb Lörrachs mit Blick in die Schweiz liegt dieses familiengeführte Hotel mit nur zwölf Zimmern, von denen wir ein Studio mit Schlafcouch für drei Nächte gebucht hatten. Kostenfreie Parkplätze direkt vor dem Haus machten An- und Abreise einfach. Das Zimmer war ausreichend groß, individuell geschnitten, mit. Balkon und modern eingerichtet. Es gab ein separates Schlafzimmer und viel Stauraum. Leider war das Bad nur mäßig sauber, neben den am Boden verbliebenen Haaren der Vormieter störte vor allem der Schimmel in den Duschfugen. Eine Zumutung auch das Schlafsofa, das jeglichen Komfort vermissen ließ. Im Zimmer war außerdem der Feuermelder abhanden gekommen. Das mitgebrachte Frühstücksbuffet entsprach nicht den Ankündigungen auf der Hotelwebsite, die Auswahl war eher nicht reichhaltig, der versprochene Lachs fehlte ganz. An zwei von drei Tagen wurden uns Frühstückseier verschiedener Zubereitung angeboten, an einem Tag gab es nur gekochte Eier. Bei höherem Gösteaufkommen wurde das Buffet nur schleppend wieder gefüllt. Alle wirkt eher lieblos, sehr viel Plastikabfall durch Portionspackungen, das geht anderswo viel nachhaltiger. Service beim Ein- und Auschecken tadellos, im Restaurant zwar freundlich, aber nicht besonders aufmerksam. Insgesamt ein gutes Hotel, dessen „kleine Macken“ sich mit wenig Aufwand beheben ließen.

Huge room, excellent service (manager personally guided us in for the last part of our drive), very nice breakfast, best location in town (restaurants and shops are steps away), secure parking in basement. Look no further when staying in Loerrach.

Sehr zentral gelegenes, modernes Hotel. Wir hatten hier eine Firmenveranstaltung mit Seminar und Übernachtung. Es war alles bestens organisiert, sehr freundliches Personal, das Frühstück war sehr gut und eine reichhaltige Auswahl. Die Hotelbar war super, super Service der Barkeeper trotz später Stunde. Die Zimmer sind gut und modern ausgestattet. Ich war persönlich sehr positiv überrascht und kann das Hotel nur empfehlen.

We stayed here for 1 night as visiting basel as we were told it's cheaper to stay in France but when you add up the cost of travel it doesn't add up. My advise stay in basel and get a basel card as if you stay in a basel city hotel you get a basel card which gives you free travel on trams and buses and discount to museums We paid 50 pounds to stay here 1 night on a Saturday night but had we payed 100 pounds to stay at hotel in basel we would of been around £20 quid better off as we used trams busses and visited museums. Hotel is literally 1 minutes walk from the border of France and Switzerland can't miss it. The hotel is very basic small double bed quite hard but fine and little kitchen in same room. Bathroom was ok but like the room needs updating. Shower was fine pressure ok and water was hot. Never ate at breakfast so couldn't comment. Pool at hotel but never used so again can't comment. Check in wasn't great as door to place is locked so had to ring intercom for ages to get in.. The receptionist in the morning was helpful and polite. We got a coffee and a pastry from coffee shop nearly opposite the hotel. We got a cab from hotel for 17 euro to three countries bridge which we crossed from France into Germany then across another bridge back into Switzerland.

Super friendly Team and the Studio was very spacious and even offered a kitchen equipped with everything you need for a short stay. The bed was very nice and allowed a restful sleep after a long day. Can recommend it and would book it again

We booked a room on hotels.com. The room we were given had nothing to do with what we paid for, and we changed rooms after given a dirty room with no designer lamps, and bed side lamps were missing. It looked like they were doing work in the room and last minute decided to move out because there was a booking. Terrible pillows, horrible blankets, not what normal respectable hotels would use, especially when you are promoting yourself as such. The management has deliberately put wrong pictures on the internet, because they only show pictures of one building, which is less horrible. The one we stayed in is only partially shown, but in actual fact looks like it is about to be demolished. Inside there was work going on, walls were dirty and virtually no decoration on them. Ceiling lights did not wok, fridge neither. We tried to have a coffee in the entrance of the building but a worker told us it was not working...went to mention it and got attitude back from a stressed out concierge, who had no empathy for people who are on holiday, having a bad time in her mismanaged hotel! We just asked for refund and left. Life is too short for bad attitude in hotels that lie to clients about what they offer. Disgraceful.

Since our flight was cancelled to the following day we spent one night at this friendly hotel. The room was relaxing and the bed was very comfortable. The staff was very helpful and friendly. We enjoyed an evening dinner at their restaurant which we enjoyed very much.

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o