Welwyn Garden City

The dinner experience was a complete disaster. It was a VERY restricted menu, reported to be due to a supplies shortage. ( there are several supermarkets within a few miles and it does not take much of a managerial decison to go out and stock up on some temporary items) I did not expect to eat goujons and burgers for EVERY one of the 3 dinners I had. There was too litle choice. The room displayed the full menu and we were lookong forward to fish and chips. The breakfast and dinner hot food items were often either totally cold or just luke warm. The chef staff cook and leave items on a cold counter for many minutes before waiting staff collect them. There appears to be no system for indentifying which dish is for which table. The cooking staff did not follow acceptable hygiene standards, such as washing hands between handling different types of food. One "chef" wiped his hands on the back of his pants!! Having paid over £160 for the "meal deal" for two persons this is NOT good value for money and no refund/reduction was offered, and no apology for poor standards and poor choices. I expected far better from the Premier Inn after having seen the TV ads.

We were visiting family in the area for the weekend, so I booked 2 nights here. It was my first time staying at a Premier Inn. The price was excellent value - especially with free parking. The room easily slept 3. The beds were comfortable - especially the famous pillows, so I had a great sleep. It was also very quiet - despite being close to the railway line. We weren't disturbed by noise at all. The room was clean and simple. There were a few scuff marks here and there, but nothing too bad, and for the price, you can't really complain. However, we paid for breakfast and it was very disappointing. There were no pastries at all on Day 2. The waitress did apologise, but it wasn't really acceptable when you have pre-paid. The kitchen was small, and the chefs were struggling to keep up with demand. There were waits for food, and on Day 2, I don't think the eggs were booked enough. Juice wasn't fresh or replenished quickly and the selection was poor. Other guests were saying the same. I was disappointed that no refund was offered, because it really wasn't up to standard. We also had dinner in the hotel restaurant on the first evening after a long journey, and that was also very disappointing. There was a limited menu, and the food was poor. I'm pretty sure my curry was just microwaved, and the burgers looked anaemic. They didn't come with onion rings as per the menu, and the chips were lukewarm. Pudding was good. Service was very slow and inattentive, and customer service in the restaurant was generally poor.

Builders all over the place Alarm went off twice My wife went to ask about it And a man was abrupt And not helpful I don't care how stressed he was that's not the attitude when alarms are sounding his job is to be reassuring .........,................ ....,........................................... ............,