Hotel berhampiran Ward Heitmann House Museum di West Haven

The stay there was nice, it’s not a 5 star but it’s in a great location, it’s clean, and there’s always coffee on in the lobby👍🏼 I would definitely stay there again as the location is very convenient.

Staff is very accommodating. I called early to let them know I would be arriving late. They checked me in ahead and when I arrived, they extended my checked out time due to very late arrival. Thanks.

I had previously booked a room at a Choice Hotel in West Haven CT. My reservation specified Non Smoking room. When I walked into the room it smelled like an ash tray and there was a lot off damage in the room. When I returned to the front desk they refused to change my room and made it clear to me that customer satisfaction and safety was not their concern. They promised me a refund and I left. Fortunately I was was able to find a nearby Best Western and booked a room with them. I was thankful for Best Western providing me with a great on such short notice. PS: I'm still waiting for my refund from Choice Hotels?

I stay for three nights over the past week. This is a older high rise hotel in a great location relative to downtown and to Yale. I would have given a 3.5 star rating if I could have. Everything was passable - not great. The front desk staff (with the exception of the late night staff) did not seem proud of there hotel or happy to greet you as a guest. At no point did they seem to go beyond the minimum level or interaction or service. The water pitcher in the lobby is filled a couple of times a day but seems to sit empty for hours with the fruit in the bottom - in plain view of the front desk. Another example - on checkout after after 2 nights, the attendant asked me “how was my stay?” I said “uh, fair.’ No further comment reply or question from the attendant. Made it seem like they didnt care very much. The rooms were clean and nice. Linens very good. About what you should expect from a large chain hotel. The building itself is beautiful and worth a little time exploring. Dont miss the staircase to the second floor. The best art was the 19th floor lounge. The view and service was wonderful there - old school service and vibe. I tip my cap to the bartenders there. Especiallly the gentleman who worked the late shift on 2/17/23 - Best part of the stay.

I stayed here for 11 days . Brian the manager went out of his way to make me comfortable including getting a de humidifer for my room as my allergies got bad . the place was immaculate always mopping and cleaning the lobby The maintence man mike was always doing something not just waiting for work (even picked up papers in parking area ) breakfast was awesome huge selection including healthy items gluten free and even had pancake machine all the staff were so friendly and helpful i would not hesitate to stay there again especially if brian kathy medina and mike were there

A nice hotel with spacious rooms, including a kitchenette, and friendly service. A perfect location for visiting Yale. My only complaint would be that the elevators are oddly slow and only one of the two appeared to be working. All things considered, I would be very happy to stay here the next time I’m in New Haven.

非常一般的

Excellent option walking distance from Union Station. Great staff!

The hotel was nice and clean but the only issue was that the AC didn't work. They said it doesn't work after a certain time of the year so we were very hot but luckily we didn't spend much time in the hotel, only to sleep. They did offer to move rooms but didn't feel like doing all that.

MINORITIES STAY AWAY !!!!! From the moment that I walked into the lobby I was treated in a hostile unwelcome manner. I stated to the female employee to relax and proceeded on my way. I thought that was the end of the conversation and whatever her issue was. I then received a phone call in my room with a male saying that I was rude to this female staff. They are extremely biased and have no regards as to how they talk to you. Later as I was walking through the lobby and going to my car. I was approached by a male staff who stated that I violated a policy. I asked him what policy did I violate. He began escalating. He raised his hand and started pointing his hand in a hostile manner. His body language was very aggressive as well as his tone of voice. I asked him to stop raising his hand and yelling. He said, that he can do whatever the hell he wants to. He then said. You have to leave the premises or I'm calling the police. You violated a policy. He would not tell me what policy I violated. For all of the years that I traveled, or have stayed at a hotel. I've never been treated so rude. I've never even seen any other guest at any hotel treated, in this manner. This male staff was extremely aggressive, hostile and unreasonable. As a minority. I unfortunately expect these scenarios to play out in a way that will not benefit me. As the male staff stated. This is a private hotel and we don't want you here. That's all he would say. You violated a policy. This is a private hotel and we don't want you here. He would never say what policy I supposedly violated.