Pengguna Tetamu
30 Ogos 2023
My wife and I stayed one night at the Sunset Inn, 300 Martin Luther King Jr. Drive, West Memphis, AR 72301 on August 22 – 23, 2023. This was our first stay at this motel, and it definitely will be our last! The first problem was with our check-in. The motel employee was in an enclosed room where you had to talk through a metal grated speaker system. The employee appeared to be fearful of his customers. We booked our one-night stay through **********. Our booking sheet showed a one-night stay would cost $44.99 plus $6.63 taxes, for a total of $51.62. When I entered the check-in room, there was a hand-written sign on the glass window that said: “CREDIT CARD PAYMENTS WILL BE CHARGED $3.25”. Nothing on ********** mentioned this charge. When I complained to the clerk, he told me I had no choice but to pay it. ($3.25 is a 6.3% markup of $51.62.) This is simply a way to disguise the TRUE price of the room! Our next two problems were once we got to our room. We discovered that half of the door safety latch was missing, so there was no way to use it. Next, we looked up at the ceiling and discovered the smoke detector mount ring was in the ceiling, but the smoke detector was missing!
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