Hotel Wilkes-Barre Township dengan Sarapan

I’ve been in the customer service business my entire career from a tech to a regional manager. I know how to treat customers, the results for good service is they would reward you with more business. I traveled extensively during my career and stayed at many properties all over the country. As a Diamond member with Hilton I expect a level of service when I travel. I lived in the Wilkes Barre area for over 25 years and was coming back to visit old friends. The day before I checked in and picked the room I wanted. When I arrived at the hotel, they had my reservation but not that I had checked in. The hotel was very busy so the room I had requested was already taken. I like choosing my room so I can stay in certain areas and on the top floor. The front desk agent Joanne Padilla could see I was very upset about this as I explained I’ve done this hundreds of times and knew what room I had chosen. She was cool and calm and asked what my preferences were and that she would try and make it work. Now retired, I was acting like so many of my former customers that were difficult. Joanne remained calm and after a few minutes she said I’m upgrading your room to a suite so I can get you where you like and near the room you choose. I was embarrassed and apologized several times for being so difficult. I should know better but… (no excuse) I was tired from the long drive and just wanted to settle into my room. Joanne behaved just like me when customers showed frustration about an issue. Remaining calm, listening to the customers needs and then resolving the issue is World Class Service. We had a perfect stay and enjoyed our time back home. Thank you again Joanne, and my apologies.

Welcome to the Hilton Garden Inn Wilkes Barre hotel, in Wilkes Barre, PA. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Sun Casino at Pocono Downs. This inviting Wilkes Barre, PA hotel boasts an ideal location, in the North East PA Pocono Mountain region, close to the industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable, Serta Perfect Sleeper beds, to our fresh cooked-to-order breakfast, and complimentary WiFi, our Hilton Garden Inn hotel, in Wilkes Barre, has everything you need for a successful stay.Savor American favorites at the Garden Grille Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry®. Choose from an array of refrigerated and microwaveable items to prepare with your convenient in-room microwave, brew a delicious cup of Keurig coffee, or simply relax with evening room service, while watching the flat screen TV with a great selection of channels, in your warm and inviting hotel room.Host a meeting or event for up to 80 in our flexible meeting space, while enjoying what our on-site catering has to offer. We will help you stay connected with our WiFi and complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center.

The hotel’s location is very nice and the staff are very friendly and helpful. Breakfast is good for a quick bite.

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Comfort Inn And Suites Wilkes Barre - Arena hotel in Wilkes-Barre, PA will get you rested and ready for anything. Our smoke-free hotel is just minutes from the Mohegan Sun at Pocono Downs. Businesses in Hanover Industrial Park and Crestwood Industrial Park also are nearby. As a business traveler, you will appreciate amenities like our meeting space for up to 39 guests, fax and copy services, and free WiFi. We also offer a free hot breakfast, fitness center and indoor heated pool. Your guestroom features a TV, hair dryer, coffee maker, refrigerator, microwave and more. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Great hotel near everything Wilkes Barre had to offer. Clean, and very customer oriented staff.

Room spacious and clean, except the bathroom floor was filthy along door and the bathtub. The corners and tops of baseboards were also really dirty. The breakfast was a rip off. We thought that it was complimentary, but was $32+ for a bowl of cereal, a cup of fruit, a cup of fruit and yogurt , a three supposed cups of Starbucks coffee. We drink Starbucks coffee all the time and none of the three of us believed that this was Starbucks, My grandson took one sip and said taste your coffee, it’s definitely not Starbucks. I had to throw mine away because it tasted burnt, I gave it to the girl at the counter to toss it because it wasn’t drinkable and I didn’t want to put it in the trash and she never offered to reimburse me. I would NEVER stay here again!!!! It would have been less expensive and much better at Cracker Barrel.

Just off Interstate 81, our hotel is across the road from Mohegan Sun Arena and Wyoming Valley Mall. We’re less than 10 minutes from downtown Wilkes-Barre and F.M. Kirby Center of the Performing Arts. Mohegan Sun Pocono and Seven Tubs Recreation Area are less than 20 minutes away. Our pet-friendly suites include free breakfast.

Good place, clean and good service