Hotel berhampiran Esperamos Supermarket, Willemstad

My stay at Avila Beach was one of the very best vacations I had in a long time. My first visit to Avila Beach was 42 years ago on my honeymoon, and since my husband's passing 5 years ago I wanted to return. Needless to say, things have changed dramatically, but for the better. The food, the staff, the spa and the accommodations were all top notch. God willing, I'd like to make this a yearly trip. I'd also like to extend a special thank you to Vaynis at Cloud Nine Spa, who had hands that were kissed by the angels; Nathania, who was doing double duty at both The Pen and Blues Restaurants and was very helpful in making sure I had everything I needed, and, lastly the two young ladies at the front desk, and forgive me, but I didn't get the name of one, and the other I wrote down, but can't find the paper, but it started with a ”Jean”. Sorry about that, but they were extremely patient and helpful with me when I checked in. Bottom line, this was money well spent and God bless the staff of Avila Beach Hotel for making my trip memorable.

The property itself is nice but there are a few problems but that's not what I want to leave this review for. This review& the low star rating is for an experience that I had with one of the workers,her name begins with K. SHE WORKS PREDOMINANTLY WITH THE PILOTS AND Attendants. She is fair complexioned,on the chubby side& wears glasses. The young lady was helping me when one of the pilots walked up she told me that I will be with you in a second and began to assist him & I said well how can you help him when you're not finished helping me. She responded that she needed to assist him. I posed the question again. This young lady looked me square in my face & instead of explaining to me her sole responsibility, with an attitude of annoyance told me that this white pilot is ”her priority” & continued assisting him. I was offended. to make a long story short.I told her about herself , her lack of professionalism and how EVERY GUEST IS A PRIORITY. I also spoke to the manager(Kim who was absolutely kind, friendly, welcoming, attentive and professional) who the day we were leaving seemed to be chummy ,chummy w/the young lady so I don't think any type of action was taken but I could be wrong. Anyhoo, whoever is reading this you need to RETRAIN some of the people that work there. Also, there needs to be training for all of the housekeepers that clean the rooms. There needs to be a uniform way of doing things. I'm of the persuasion that if I am spending my money I expect a certain level of service which was lacking. Papayago, please take a page out of the book of the Marriott in Grand Cayman. Just came back & service/ALL STAFF was ⭐⭐⭐⭐⭐ 5 stars!

Hotel hat eine traumhafte Lage - Zimmer für Preis-Leistung gut. Zimmer mit Meerblick hat eine tolle Sicht auf Meer. Strand ist schön zum schnorcheln und schwimmen. Anlage ist sehr gepflegt und bietet viele Verpflegungsmöglichkeiten.