Verified traveler
3 Oktober 2023
Had to force them to honor my reservation several times. Kept telling me "that's between you and *******" when I explained I'd paid for something already and the "glitch" was in THEIR system, not *******'s. Had to fight for the type of room, but also after they acted like one of my employees was a no-show, when he'd already checked into and SLEPT IN HIS ROOM the night before.
Didn't have towels in my room, and when I asked for some, they lied and told me there weren't any clean ones in the whole hotel. I say lied because, when pressed, they miraculously found 2.
Honestly the worst hotel staff I've encountered in my life. Never felt more like a Karen, and it's 100% their fault. Housekeeping and facilities were great, however.
Terjemah