Wirral (Heswall)

The hotel itself was the usual Premier Inn high standard. Our disappointment was with the restaurant. On the evening of our arrival we waited 20 minuets at the bar to get a drink. The breakfasts the following morning was the worst we have experienced. There was no flavoured yoghurts, the fruit salad was predominantly pineapple with the odd grape and slice of apple. There was one solitary over ripe banana in the fresh fruit basket. The cooked breakfast was also extremely poor. The bacon sausage and beans were of poor quality. Also the sausage and bacon were cold and undercooked.

Wi-Fi non existent, couldn’t have dinner as full, room freezing took ages to warm up.Tv remote didn’t work properly, what was most disturbing wS the lock and chain had been taken off door so anyone with a card could get in and to get to room up and down steps with your bag . Only I towel Not Premier inn standard

My recent stay at Heswall Premier Inn was exceptional. The staff really look after you, they're freindly, happy, smiley, engaging and highly professional nothing's ever too much trouble for them. The room is great and very clean and comfortable, a great nights sleep and a top shower in the morning. Fabulous cooked breakfast too. Situated in a great location. Wifi could be have been a bit better but I highly recommend this place.

Disappointing. No mobile phone signal in the room - had to go to the entrance of he building to make a call. Poor wifi. Only one set of towels in a twin room. Poor choice of breakfast at 10am which was the only time available to book. No pastries, no berry compote and hardly any bread left. Falls very short of what I expect from a Premier Inn.

We have just returned from a 3 night stay at Premier Inn Wirral (Heswall) The staff were lovely, helpful, friendly and welcoming, however the quality and standard of the room left a lot to be desired. The bed appeared to be clean and was comfortable, but the rest of the room was shabby, chipped and had scuffed/marked paintwork, dusty skirting boards and carpet edges, mould on the window frames, a leaking gutter splashed all night, heating controls were slow and confusing to operate. The internet connection was so poor, we were offered a free upgrade to Premium so we could watch TV one evening. The room only had towels for one person, though it was booked for two. On request, we were supplied with more towels, and also borrowed an ironing board and iron, from the very helpful duty reception staff. The bathroom was scruffy with dirt/mould on the bottom of the shower curtain and around the bath grouting. Having stayed in Premier Inn accommodation in other locations, sadly we did not feel that this venue was up to the usual high standard.

What a huge disappointment. I used to live in Heswall and we returned to visit friends. We understand that there are future plans for expansion and improvement. On arrival there was plentiful parking, friendly reception and easy check-in. The room was scruffy and below standard. The heating control was very poor. The bathroom was scruffyf, the worked only intermittently meaning the door had to be left open to have a shower otherwise the mirror couldn’t be used. We had to ask for extra towels as they were only supplied for one person. The bedding had dye stains on it. There were stains on the furniture, scuffs on the furniture and stains on the curtains Bar opening hours were very minimal considering it was over Hogmanay. There was no atmosphere, the tables were permanently set up for diners although there were very few people we saw dining. Breakfast was very poor, very small choice of continental items, cooked breakfast at times was inedible and on the final morning, the bacon was off and smelled rancid. This was reported but we were offered no replacement or alternative. We have stayed in several Premier Inns over for many years and this was undoubtedly the worst we’ve ever experienced. We would definitely not recommend nor come back. My only hope is that when the expansion and refurbishment are done things will improve to be in keeping with the up market area that Heswall is.