WARNING: Tempted by a holiday offer, I booked a package for a week at the Kyriad Karkonosze hotel for a family of 4 in a superior room as shown in the image below (2 single beds and a double sofa bed). Upon arrival, it turned out that we were accommodated in a 3-person room (2 single beds and one single sofa bed). In addition, there were only 3 sets of bed linen and 3 sets of towels prepared in the room. Furthermore, it turned out that the room presented on the Kyriad Karkonosze booking page is not a superior room at all (!). Since it turned out that there was not enough sleeping space for one person after our arrival, we filed a complaint. Unfortunately, the hotel staff refused to refund the reservation (over 1300 PLN). Therefore, please be careful when booking any room at Kyriad Karkonosze and make sure you have 100% guaranteed the appropriate number of sleeping places - do not rely on the photos on the website, as you may be greatly disappointed on site, as happened to us, which I wish on no one. Below I present photos of the room, which, as it turns out, is incorrectly marked as superior on the Kyriad Karkonosze hotel booking website. Ladies and gentlemen, this is not what a superior room looks like, as admitted by the hotel staff. Why then does the hotel mislead its potential customers by presenting a 4-person room for sale, and selling a 3-person room in reality?
Bagus
5 Ulasan