Aspria Royal la Rasante Hotel & Spa

Amazing, could fault any aspect of the hotel. Great staff, surprisingly good food, amazing waiter on Monday night. Well done Apsiria.

I stayed at the Asparia Brussels Royal La Resante Hotel between 9th - 11th May 2023 in room No.8. I was extremely disturbed during my sleep due to the ongoing road works right outside my window, which started at 7.28am on one morning and a similar time the next morning. The room was shaking and the noise was extremely loud due to the works. This is totally unacceptable and I would not expect any work to take place before at least 8am. The hotel should have ensured this. I booked my stay on the 5th of May. However it was not stated anywhere that you were going to have road works taking place during my stay, and I was not informed that there would be any noise at reception upon my check in. This again is unacceptable, and the staff should at least warn you of this. If I had known this, I would have stayed somewhere else, especially as I had some very important work meetings and this added to the stress. I made a complaint during my stay at the hotel reception, but only received a verbal sorry. In my follow up communication with the hotel management, the hotel has failed to recognise that it is their responsibility to ensure that guests have a pleasant and undisturbed stay at the hotel, although as the arrangement was between the hotel and the road works company, they are ultimately responsible for ensuring that any work did not take place before 8am. I did not see any staff go out at 7.30am and ask the workers to stop the work as it is before 8am - ultimately this is what should have happened. The hotel clearly lacks in good customer service and just tried blaming the issue on someone else. Would not stay here again.

We have just spent 5 days at the Aspira Brussels Royal la Rasante. Throughout that time we experienced good food, excellent service throughout the complex & a friendly atmosphere. We enjoyed seeing our our grandchildren there, who are members of the Aspira sports club, and they participated in a wide range of classes including tennis, swimming and martial arts, all with good coaches . Half way through our stay, the UK government announced we were required to have a PCT test before returning home. Special mention must be made of Georgia on the reception des who helped us in this matter and gave us outstanding service in ensuring we had our PCR sorted out. We plan to stay at this Aspira on our next trip to Brussels and we recommend it most highly as a first class hotel and health spa.