Hotel Worcester County dengan Gim

The awful room smell!! Even in the sheets. It is really too bad because the front desk people are nice, the breakfast is not bad, and the property is way off the busy main road..Even so, we would never return because of the terrible room smell! Many other reviews had the same comment.

A very clean and comfortable Hampton Inn in Western Mass! Front desk was kind and efficient. Easy to get in and out. Great location near town of Sturbridge and Treehouse Brewery. I will definitely stay again when in the area! Also just a minute from Avellino Italian, a great restaurant for dinner!

I've stayed at many Fairfield Inns around the US over the last 10 years or so, and this one was the least impressive. I responded to a customer survey after my stay and received no reply, so I guess I'll let other potential travelers know the issues we encountered in this forum. First, there was no one at the front desk from about 7pm to 7am. There was a sign on the desk saying this was due to Covid., though how this could be true when there is someone manning the desk during the busiest parts of the day I don't know. Seems more like a cost saving measure to me. And despite signs everywhere saying masks were mandatory, most other guests we came across at all different times during our 9 day stay, were not wearing them. We felt like the hotel was not policing this at all. A bigger issue is that they call themselves a non-smoking hotel, yet it clearly is not. We could tell that our room had been smoked in previously, though it was not a severe odor or we would have left. What the hotel did totally reek of was pot, pretty much every night we were there, the dank aroma of ganja filled our hallway. Like, you could have gotten high off it if you stayed in the hallway and just breathed! Obviously hotel staff never makes a pass through the place or this would have been noticed. The room itself was clean, and beds were some of the most comfortable we've slept in lately. A/C worked perfectly, with thermostat turning it on and off as appropriate. It was impossible to make the room really dark for sleeping, with a large gap under the door letting light in from the hall, and numerous LED's in the room. Room had a small fridge and a microwave. Room was quite quiet at night, probably largely due to occupancy being way down due to Covid. Pool, which we were told when reserving was open, was not, again supposedly due to Covid. The only significant room issue was the bathroom. It had a separate sink area, which normally would be nice, but this one was so tiny we really felt cramped using it. The bathtub/shower appeared to be recently retiled in a very mod, textured white tile, but the fixtures were total crap. You could actually pull the tub spout away from the tiling when lifting the water diverter. Water pressure was OK, and no shortage of hot water. We have previously stayed at the BW right next door to this place, and will say we found this place was definitely better, but barely. Hotel is about two blocks from an I-495 exit. There is a grocery store about a mile away, and a big convenience store and three gas stations just a couple blocks away.

Lovely and clean new hotel, great breakfast, my kids loved the pool. The bathroom was my favorite, great shower and there were actually towel bars and hooks (which is almost non-existent in hotels these days). The lady on staff (I'm sorry I didn't get her name) was incredibly helpful and welcoming. My only quibble is there is only one elevator which is pretty slow.

Carpets and bedding musty and lumpy, broken lamps, worn furniture -- everything in the room seemed 30 years old and unloved. Tiny cramped bathroom, with minitub, soap and shampoo in refillable pump bottles mounted on shower wall as at a gym, that pull off and fall into tub when you try to use them (and hardly seems sanitary that every guest has their hands all over them). Below freezing cold outside but a/c was blasting frigid air, controls and on/off switch on a/c-heating unit not functioning, wall temperature control box not operable by guest. The room seemed like housekeeping had not been in it since several months before in summer -- how else would nobody have noticed the a/c blasting frigid air before February? Ended up trying to block the icy blast from the a/c blower by covering vent with towels, bedspread, but not successful. Jacuzzi spa was completely drained and bone dry -- with strips of moldy duct tape stretch across it like a giant asterisk -- that duct tape looked pretty old and discolored, as if placed there a long time before: ”Oh, we're waiting for a part,” says the desk. Right. Pool looked fine but was closed: ”Oh we're down for maintenance.” ”Oh we're waiting for the inspector.” When paid-in-advance customer opines they chose the hotel for pool and jacuzzi, is told by desk, ”We'll refund one night from your bill.” A total lie. Despicable: charging for facilities and services they've no intention of providing, lying to customer re refund just to stop them from demanding what they paid for. This place effectively has no pool and no jacuzzi, and negligent maintenance altogether. Oh and the ”breakfast available” will set you back about $20 per person with tax. They display bottles of water prominently in the room, but fine print on the label warns they are only ”free” if you first pay a hefty rewards program membership fee. $50 per night ”incidentals fee” swiped from your credit card on check-in, I guess in case you drink of the forbidden water. I cannot comprehend the level of pettiness in the corporate boardroom when policies creating this nickel-and-dimey guest-hostile operation were decided. It is beyond cheap, it is beyond a clip joint: it is fraud. Was in town for events, so no time or energy for the distraction of acting as unpaid consultant to this absolute disaster of a company -- incompetence plus bad attitude all around -- the antithesis of hospitality. Must to avoid.

My husband and I got put in this location from insurance due to a house flood. The staff was incredible during our almost 7 month stay at the hotel. They always went above and beyond for myself, my husband, an our 4 year old. The staff was very loving with my dog and seeing him so excited to walk around and go into the lobby made the stay so much better. Yasmine and her team do their best to make everyone staying feel welcomed and are as friendly as you can be. Being at the hotel for so long there are things to complain about, but it was mainly other people staying in the hotel that caused the issues. We live in the area and go back sometimes to pop into say hi, and see friends we made while staying. Any time we need a hotel or anyone asks, we always recommend this location. Snapes only down side was, there wasn't a cookie for him at the desk EVERYTIME he went down.

房間乾淨整潔，還有洗漱用品。兩個雙人床，客廳還有一個沙發。前台也很熱情。附近加油站，餐飲很方便

A female attendant at the front desk turned away my son and didn’t bother to even look at him murmuring ****** comments under her breath when she was confronted for not letting him in his room that was paid for, twice because we made double reservations for her cancelling on us, she did not make any effort to resolve our issues after reserving a stay twice and even called the cops for just talking to her and trying to inform her that we paid. Then when we called to resolve and make a complaint, the operator lied and said that my son went into the hotel room and stayed there even when they have cameras and proof of the woman not letting my son in. He lied saying he forced entry when he clearly didn’t, he didn’t even know his room number. they didn’t want to give us the females name as well as his own. He kept degrading us over the phone speaking over us in a passive aggressive tone saying “I have kids” and etc.

Pros: hotel location, friendliness of staff, gluten free cookies at check in, ample parking, clean and soft bed, large room, bathroom amenities, good value for price Cons: water pressure constantly changed in the shower, heard noise in the hall all night and I wasn’t near the elevator, could hear the neighbors alarms in the morning, towels were covered in fuzz, fan in the room kept making a loud clicking noise

We had a great experience at this hotel. There were 4 of us and we stayed one night. We went to see the Stones at Gillette Stadium May 30th. The hotel is really close to 495 and close enough to the stadium. I can't give you a time in minutes to get to Gillette bc the traffic on 495 is horrendous and I think it's like that all the time, not just with a big event. That aside, we got a king suite with a pullout couch. I initially had booked a room with 2 doubles but called the hotel the night before to see if I could get a bigger room. They were completely sold out but I asked about cancelations. I was told I could try calling back by noon the next day and maybe I would get lucky. The woman I spoke with then said she was going to be working anyway when we were supposed to check in, and said she would keep us in mind should a cancelation come in. When we got to the hotel, she had moved us to the larger room and didn't charge us bc of the way the situation worked out. It was awesome of her. All of the front desk people were excellent. The room was very clean, there was a small full size fridge, plenty of room for 4, clean bathroom, comfy king bed. Only negative is the pullout ******. It was maybe a full or queen but the mattress was beat and you could feel the springs/frame through it and the room did have a bit of air freshener type smell but not awful. The breakfast was the usual buffet and was decent. They tended to it regularly (and it was really busy with all the concert-goers staying there.) And the coffee was actually good! I would definitely stay here again. A big thank you to the staff that helped us.