Hotel Dengan spa di Bagmati, Nepal

I had a wonderful 8-day stay at Mercure Kathmandu Sukedhara Heights and it truly felt like a home away from home. From the moment I arrived, the service was warm, professional, and consistent throughout my stay. The rooms were clean, comfortable, and well-maintained, and the overall atmosphere of the hotel was calm and welcoming—perfect for both relaxing and unwinding after a busy day. A very special appreciation goes to the reception team, especially Alon and Shreesha. They went above and beyond to make sure I was comfortable, always greeting me with genuine warmth and taking care of any requests promptly and thoughtfully. Their kindness and attention to detail really made my experience stand out. The hospitality here is exceptional, and it’s clear the team genuinely cares about their guests. I would definitely recommend this hotel and look forward to staying here again.

This is a newly built hotel, and it's rare to find such clean bathrooms in Nepal. It's located in a quiet spot at the entrance of Thamel, right next to the Garden of Dreams. While it's a bit far from central areas like Durbar Square, it's a great place to stay if you're looking for peace and quiet at the hotel. Since it seems brand new, the room was exceptionally clean. The bathroom was also spotless, so I felt very comfortable using it. The breakfast area on the 8th floor offered a lovely view. The front desk staff were polite, but during breakfast, I noticed other guests were asked for their egg orders, whereas I wasn't (perhaps because I had already taken scrambled eggs). Also, coffee (other than instant) at breakfast was an extra charge.

I had the most wonderful experience at Lo Mustang in November 2024. I came to Nepal for a wedding and Anisha at the front desk went above and beyond. Customer service was 10/10. I got recommendations for tailoring, jewelry, dry cleaning, and local dresses with transportation. Deepika, front desk manager, was fantastic always making sure my needs were being met and that my stay was comfortable. The hotel is in the perfect location with great amenities. I initially chose this spot because of the beautiful traditional decor. It was beautiful in person with murals on each floor. Breakfast is fantastic with a roof top view. I booked a second time on my way back home because it was so great. I traveled solo and left with new friends.

The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it. Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out. At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service! Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on. I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw! Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome. All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return. As for the unused cocktail coupon, I still have it. Any takers?

We have booked deluxe room after checking pics which has balcony but when we checked in they gave us room no. 803 without balcony i show them my booking details which has balcony even though hotel it self website showing deluxe room with balcony but they refused so beware if your booking deluxe room. There is so many thing are downside Only 1 option for indian veg food for all 3 days No conditioner in shower Check in in allow only 30 mins. Before  Check out sharp 12 pm  even hotel is only 20-30% occupied If you are indian and strict vegetarian please choose other option like farfied by marriott which 4-5 mins walking distance from that location.

The grounds of the hotel are beautiful and the service, as well as the food is excellent. The rooms however, are very old and small (we were able to change rooms after bringing this up with reception). The location is in Thamel and getting to nearby attractions is convenient

The hotel service is very professional, the breakfast is rich, and the front desk service is warm and thoughtful. When I asked for water, it was delivered quickly. There is also a hair dryer in the hotel, and the hot water for bathing is very comfortable. Many Chinese people go to other places to find Chinese food, but they find that the most authentic Chinese food is on the ninth floor above the hotel. And the chocolate brownie here is very authentic. It was supposed to be eaten with ice cream, but I asked for hot ice cream, and the hotel immediately made hot ice cream. There is the largest farmer's market in Kathmandu next to the hotel, and 6 big apples cost less than 20 yuan. You can buy all kinds of vegetables and fruits here. Because Kathmandu is often congested, if you connect with a flight, the hotel is very close to the airport, which is another big advantage.

The hotel was alright, nothing special. The only annoying thing was that you couldn't pre-pay a deposit and charge things to your room. Every single time I bought something, I had to pay on the spot, which was a bit inconvenient.

We knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to. On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic. As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace! Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection. We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe. There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly. The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.

Nice Old Hotel, Great Staff with few needs to improve. Swimming pool is totally disappointment. Better to shut down, than keep running and not swimmable, waist of energy. The water is dirty, no star at all. The lobby, the room and Ghurka bar are still great. 2 power shutdowns in 1 day, I believe they are struggling with power shortages due to dark lounges. Breakfast was so so, coffee or tea should be not a challenge to serve first, sometimes took half of meal before they come. Many Tables are not stable and aligned, egg can easily roll over to other side. Atleast 3 tables on my experience. Room is comfortable, nice bed and always fresh linen. Only noisy from AC , maintenance team came twice on my room to fix, though transfer was offered on my last 2 days. Managers should not standing in buffet line, either they should help the line staffs or directing the team, talking business in public is not of our guests concern. Front desk Trainee, has good presence, I thought first he is manager. A lot can be improved and polished, the hotel has a great potential, nice design, great facilities and great staffs. I wish that management should look all themselves and review those small details.