Wutai Mountain Marriott Hotel

The hotel is located nearby the Wutai mountain ，the hotel is so beautiful and the hotel room is so clean

This is the first complaint I have ever made to a hotel, and I hate doing it, but I just spent almost a thousand dollars for two nights at a hotel that was not worth it. We had expectations that at least the basic features of a Marriott Hotel would be met (pool, soft beds, aircon, western breakfast), especially at the astronomical cost we paid per room (a total of $923 for two rooms, two nights!). We never pay this much for a room, but that’s how desperate we were for a vacation – we had planned to stay in a Marriott in Sanya where we’ve had a good experience, but COVID and visa renewal delays prevented us from leaving our province. We literally went to Wutaishan for the Marriott - not for the mountain. Since my space is limited here, I hope it will suffice to say that our weary family had to spend the weekend working hard to enjoy our short vacation, rather than having the highly anticipated respite from the stressors of living in this nation during a very stressful time. No pool (closed because of COVID though no other hotel in our province has done this for a long time - our confirmation email and the website didn’t even mention the pool closure and we didn’t find out until we had unexpectedly had to pay an additional $100 to enter the park before getting to the hotel), no cool air con (hotel said cool air not necessary, but with the warmer than normal temps it was - and it was after May holiday, so it should been able to turn on cool), no screens on windows so we couldn’t open windows without bugs, beds harder than usual, rooms not together and then when moved, we were given lower floors and not the better view (which I thought I had chosen to pay for), and the fridge in the room wasn't cold. Swimming and hanging out in the comfy hotel with the great view were the only things we’d really planned on for the weekend. Neither of which happened. We are so completely disappointed and are wishing that for that experience we had just stayed in one of the smaller, cheaper Chinese hotels that we would have been prepared for a less than ideal experience. I can say the breakfast was good and we were glad they brought us ice whenever we asked. The staff was nice, but there were limits to what they could change in this whole thing. The one thing that redeemed this a little for my kids was when we drove up the mountain and there were silver foxes all over the place.

超級好的萬豪酒店，特別特別棒，辦理入住的時候是生日當天，前台安排送了我生日蛋糕🎂，早餐中餐都特別的好吃，豐盛 價格比外面飯店還便宜，廚師水平絕對在線，萬豪酒店距離五爺廟殊相寺半個小時的車程，酒店有免費的班車，晚上八點半還有無人機表演，特別精彩，房間寬敞舒適 衞生乾淨，特別安靜 隔音很好，員工熱情，主動拿行李為我們介紹五台山需要注意的事項！這次五台山之行是第一次來，以後還會繼續選擇萬豪酒店👍

再來五台山再也不住萬豪了，以前車子可以直接進酒店，現在比住外面酒店折騰多了，停車場那麼遠，拉着行李箱來回步行折騰**，半夜到酒店mini吧裏竟然空空盪，無語了第一次發現這麼不符人性的五星級，這次如果不是導遊小白增添了點好感度，不然這次萬豪體驗感為0，最最最最差的一次

房間很大，床也大，就是枕頭一言難盡，一個塌，兩個高，酒店環境很好，房間裏該有的都有，但是會覺得跟五星豪華酒店還差點意思，景區裏面怎麼了，難道在景區裏就不能要求品質嗎，再説也不像西藏新疆陸運不方便，服務能做到那麼好，硬件不能提高嗎，牙刷還沒快捷酒店的好用，熨衣板都很舊了也臟，滿屋就衞生間一盒面巾紙，不方便，窗簾一股味道，浴室設計不合理，必須光着出來，水温調節不明確得試着來，總之房間硬件不行，早餐不錯的，服務的確非常好，環境很好

萬豪酒店的服務配套都碾壓任何民宿，自駕沒約到進景區名額停在酒店旁邊售票大廳的停車場，酒店派遊客車來接，接駁方便，吃飯出行一個接車電話秒出發，進山裡所有人都要乘坐景區免費巴士，隨時開車。負1層新開的水療，温泉水泡池和幹蒸，可以看電影可以預約搓澡！凈桑118元。早餐有鮮榨蔬菜汁和水果汁，款式基本該有的也有。酒店龍舍中餐廳的菜非常好吃！價格比周邊的那些所謂“私房菜館”、“山西菜館”還要低一點，兩個人在酒店周邊吃的每一餐都要近300多元，而酒店中餐廳點菜人均100而已。豪華大床房的房內設施沒那麼新，床有些軟枕頭不舒服回彈承壓一般，睡着舒適感挺一般，浴缸套酒店提供，與其山裡去那些私人民宿，山腳下的萬豪絕對是首選。

酒店非常好，已經強烈推薦給朋友。 房間大，隔音好。 餐廳出品超出預期。 服務周到，停車管理有序，雖然挨着文旅小鎮，管理有一定難度，但是做得非常好。 這次沒有用酒店的擺渡車，看樣子來回核心區很方便，每天小車子都很忙碌。 待提高： 估計是客滿比較忙，兩次打網上公開的酒店電話，一次是報修水管，一次是幫忙找遺落在大堂吧的帽子，都給忘了，兩次都是另外打了客房服務電話，或者自己過去問才解決，這個可以理解，但是希望幫忙代轉一下相應人員。 不過瑕不掩瑜，依舊五星。 等隔壁劇場恢復演出會再去。

感覺一般般吧，酒店這個價格房間居然沒有別的飲品衹有礦泉水，真讓我抓狂，小姐姐説給送茶包，等我退房了也沒看見😝😝地壇上也有污漬，門窗也壞了，拿個鐵絲當把手，不知道修理一下。床上還可以很乾凈，房間風景也不錯，沒有蚊蟲。酒店自助非常好。會員入住有水果，不是會員沒有迎賓禮物。地下一層有個泡澡的，很不錯，爬完山可以去緩解一下疲勞，價格合理。最讓我不能理解的，如家經濟型酒店前台配有指甲刀贈送，這個居然還要自己25塊錢購買，最後告訴我沒有了。酒店外面有個新建設的小鎮，晚上有表演。